Field Systems Training & QA Lead

Panera Bread; St. Louis (MO); Hybrid; USD 53,000 - 64,000; Full time

Job summary

Panera Bread in St. Louis, MO is seeking a Field Systems Training & Quality Assurance Coordinator to support training initiatives and QA programs for Field Systems and Help Desk operations.

This role coordinates onboarding and ongoing training, conducts quality reviews, maintains knowledge resources, and assists with performance improvement efforts. You will work closely with Support Analysts, Operations, Field Systems teams, and leadership to promote process adherence, knowledge retention, and

Qualifications

• Excellent written and verbal communication and public speaking skills.
• Proficiency with Microsoft Office suite (Outlook, Word, PowerPoint, Excel).
• Experience in IT support or customer service training preferred.
• Ability to learn new systems quickly.
• Strong organizational skills and attention to detail.

Responsibilities

• Coordinate onboarding and training activities for new team members.
• Schedule and facilitate training sessions, workshops, and refresher courses.
• Maintain training materials, SOPs, and knowledge articles.
• Track training completion, attendance, and certifications.
• Assist in updating training content for system enhancements and process changes.
• Support ongoing learning programs and cross-training.
• Communicate upcoming changes weekly in a standardized format.

Skills

Public speaking

Training delivery

Organizational skills

Adaptability

Tech savviness

Communication skills

Self-directed

Tools

Microsoft Office

Canva

Job description

Panera Bread in St. Louis, MO is seeking a Field Systems Training & Quality Assurance Coordinator to support training initiatives and QA programs for Field Systems and Help Desk operations.

This role coordinates onboarding and ongoing training, conducts quality reviews, maintains knowledge resources, and assists with performance improvement efforts. You will work closely with Support Analysts, Operations, Field Systems teams, and leadership to promote process adherence, knowledge retention, and