Field Systems Trainer & Technician – Tolling & ITS

Ferrovial Agroman SA; Manassas (VA); On-site; USD 46,838 - 55,104; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Bonus potential

Job summary

I-66 Express Mobility Partners is seeking a Field Systems Technician Trainer to develop, deliver, and support technical training for Toll Collection, ITS, and Network Communication Systems. This role is also a working technician position, ready to assist field operations during outages and testing.

The trainer will lead classroom and hands-on instruction, create manuals and SOPs, and document training records while coordinating with supervisors and operations to meet field needs and updates.

Qualifications

• High school diploma or equivalent required; associate degree, technical certification, vocational training, OSHA certification, or instructor/trainer certification preferred.
• 3 to 5+ years of experience in field support, IT, tolling systems, ITS, network communications, or fiber optic installation/repair.
• Prior experience training, mentoring, coaching, or instructing technical staff strongly preferred.
• Working knowledge of Windows required; familiarity with Linux preferred.
• Computer proficiency required, including Microsoft Word, Excel, PowerPoint, PC-based programs, LMS/e-learning tools, and digital training records.

Responsibilities

• Develop, update, and deliver technical training for Field Systems Technicians, including classroom instruction, hands-on exercises, field demonstrations, onboarding, refresher training, and on-the-job coaching.
• Create and maintain training materials such as manuals, job aids, SOPs, technical guides, checklists, and equipment-specific reference documents.
• Train technicians on installation, preventive maintenance, corrective maintenance, testing, and troubleshooting for TCS, ITS, NCS, and related field equipment.
• Provide technical instruction on lane controllers, zone controllers, RFID/RF systems, power supplies, CCTV cameras, vehicle detection systems, dynamic message signs, routers, switches, cabling, fiber optics, enclosures, termination panels, and related testing equipment.
• Provide instruction on electrical conductors, equipment energization, bonding, grounding, cable dressing, fiber splicing, fiber testing, OTDR use, power meter testing, and reading splicing matrices and design drawings.
• Conduct field observations, identify skill gaps, coach technicians, and reinforce troubleshooting methods, escalation practices, SOPs, safety requirements, work orders, maintenance logs, and reporting practices.
• Perform Field Systems Technician duties as needed, including responding to field calls, assisting with outages, troubleshooting equipment, completing maintenance activities, supporting repairs, and assisting with system testing or high-priority field events.
• Support training coordination, including scheduling required training, refresher training, onboarding activities, and department-specific field training needs.
• Assist with evaluating training effectiveness, identifying training gaps, and updating content based on system changes, recurring issues, lessons learned, safety observations, operational needs, and policy or procedure changes.
• Maintain accurate training records, attendance, certifications, qualification tracking, LMS entries, and compliance-related documentation.
• Collaborate with supervisors, engineering, system maintenance, vendors, operations personnel, and department training points of contact to keep training aligned with field needs and system updates.
• Train and reinforce safe work practices in traffic environments, electrical work areas, elevated work locations, confined spaces, and around heavy equipment, including proper use of tools, PPE, vehicles, and testing equipment.
• Perform other duties as assigned.

Skills

Instructional skills

Field systems

Tolling systems

ITS networks

LMS/e-learning

Windows

Linux

Microsoft Office

Communication

Coaching

Education

High school or equivalent

Associate degree or technical certification

Instructor/trainer certification

Tools

LMS tools

Microsoft Office

PC-based programs

Fiber optic tech

Windows

Linux

Job description

I-66 Express Mobility Partners is seeking a Field Systems Technician Trainer to develop, deliver, and support technical training for Toll Collection, ITS, and Network Communication Systems. This role is also a working technician position, ready to assist field operations during outages and testing.

The trainer will lead classroom and hands-on instruction, create manuals and SOPs, and document training records while coordinating with supervisors and operations to meet field needs and updates.