Field Systems Engineer I: Onsite IT & Networking

Kids for the Future

Virginia Beach (VA)

On-site

USD 70,000 - 80,000

Full time

14 days+

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Job summary

Dataprise in Virginia Beach seeks a Systems Engineer I to join our Service Delivery team for hands-on, onsite work across our client base. Responsibilities include network equipment installation, desktop and laptop deployment, printer setup, and on-site troubleshooting for diverse clients including law firms and dental practices.

The ideal candidate is reliable, professional, and comfortable working independently at client sites in the VA Beach area.

Qualifications

Associate's degree or technical certification in IT, Network Administration, or related field (CompTIA A+, Network+, or similar).
Familiarity with ticketing/PSA systems such as ConnectWise Manage.
Exposure to MDM/RMM tools or endpoint deployment platforms.

Responsibilities

Perform physical installation and configuration of network equipment (switches, access points, firewalls, routers) under the direction of senior engineers.
Deploy, image, and configure desktop and laptop computers for new hires, replacements, and refresh projects.
Install, configure, and test printers, scanners, and multifunction devices, including network printer setup and driver deployment.
Rack and stack hardware, run and terminate low‑voltage cabling as needed, and maintain clean, documented equipment closets.
Respond to onsite service tickets covering hardware, software, connectivity, and peripheral issues.
Diagnose and resolve workstation, network connectivity, and printing problems at client locations.
Escalate complex issues to Systems Engineer II/III or senior technical staff with clear documentation of steps already taken.
Coordinate with the Service Desk and dispatch team to prioritize and schedule onsite visits.
Serve as the face of Dataprise during onsite visits, delivering a professional, courteous client experience.
Communicate technical issues and resolutions to non‑technical client staff in clear, accessible language.
Identify additional client needs or risks observed onsite and relay them to the account team.
Log all work performed accurately and promptly in ConnectWise Manage, including time, resolution notes, and asset updates.
Maintain accurate records of installed equipment, serial numbers, and configurations in the client's documentation system.
Follow established checklists and runbooks for standard deployment and installation tasks.