Field Systems Engineer: Deploy, Troubleshoot & Support

Viken Detection; Burlington (MA); On-site; USD 90,000 - 120,000; Full time

Job summary

Viken Detection in Burlington, MA is seeking a Field Systems Engineer to lead installation, testing, and commissioning of Viken products at customer sites worldwide.

The role requires hands-on experience with electromechanical systems, strong problem-solving, and the ability to travel up to 25–30%. You will work with Engineering, Operations, Product Management, and Service teams to improve reliability and customer support.

Qualifications

• Bachelor's degree in a technical discipline.
• 3+ years of experience in systems engineering, field engineering, technical support, or related roles.
• Experience troubleshooting complex electromechanical systems.
• Ability to travel internationally up to 25-30%.
• Excellent written and verbal communication skills.

Responsibilities

• Install, configure, test, and commission products at customer sites.
• Perform advanced troubleshooting of hardware, software, networking, and system-level issues.
• Conduct root cause investigations and document findings, corrective actions, and recommendations.
• Support product validation, verification testing, and field acceptance activities.
• Collaborate with Engineering and Operations teams to improve product performance, reliability, and serviceability.
• Provide technical support to customers, distributors, and service partners onsite and remotely.
• Develop and deliver technical training for customers, representatives, and service personnel.
• Create and maintain technical documentation, service procedures, test reports, and troubleshooting guides.
• Support product upgrades, demonstrations, beta testing, and new product introductions.
• Assist Manufacturing and Engineering teams with system builds, testing, and engineering change implementation when required.
• Travel domestically and internationally to support installations, training, and customer support activities.

Skills

Field engineering

Troubleshooting

Root cause analysis

Customer support

Technical documentation

Travel readiness

Education

Bachelor's degree in Engineering

Tools

Salesforce

Jira

Confluence

Job description

Viken Detection in Burlington, MA is seeking a Field Systems Engineer to lead installation, testing, and commissioning of Viken products at customer sites worldwide.

The role requires hands-on experience with electromechanical systems, strong problem-solving, and the ability to travel up to 25–30%. You will work with Engineering, Operations, Product Management, and Service teams to improve reliability and customer support.