Field Support Technician Travel and Training Expert

McElroy Manufacturing, Inc.; Tulsa (OK); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Signing bonuses

Referral rewards

Onsite gym

Job summary

McElroy Manufacturing, Inc. is seeking a Field Support Specialist to travel to customer sites, diagnose equipment issues, provide hands-on training, and ensure customer success. The role offers field exposure, collaboration with engineering and sales teams, and opportunities for professional growth.

You will become a trusted technical expert on our fusion equipment, support training programs, and contribute to continuous improvement across products and service.

Qualifications

• Curious and eager to learn.
• Comfortable working independently in the field.
• A strong communicator who enjoys helping others.
• Mechanically inclined with solid troubleshooting skills.
• Professional, customer-focused and solution-oriented.
• Excited by travel, hands-on work, and continuous learning.

Responsibilities

• Travel to customer locations to provide technical support, troubleshooting, equipment service, and operational guidance.
• Work directly with customers, channel partners, and internal teams to prepare for successful field visits.
• Diagnose equipment concerns and help identify practical solutions that keep customers productive.
• Communicate findings, recommendations, and next steps clearly and professionally.
• Document field observations and create detailed reports that help drive continuous improvement.
• Share recurring trends and technical insights with Engineering, Quality, Product Support, Training, and leadership teams.

Skills

Troubleshooting

Customer support

Technical communication

Job description

McElroy Manufacturing, Inc. is seeking a Field Support Specialist to travel to customer sites, diagnose equipment issues, provide hands-on training, and ensure customer success. The role offers field exposure, collaboration with engineering and sales teams, and opportunities for professional growth.

You will become a trusted technical expert on our fusion equipment, support training programs, and contribute to continuous improvement across products and service.