Mobile Field Technician — Installer Training & Support

Evolving Solution Services; Akron (OH); On-site; USD 55,000 - 85,000; Full time

Job summary

Evolving Solution Services is seeking a Traveling Field Technician to support markets with installer development, service reduction, installation support, and escalated customer resolutions. This hands-on technician travels nationwide to ensure installation quality and accelerate onboarding.

When not traveling, you will train installers in your home market, perform service work, and assist with installation operations, working closely with Field Managers and National Training.

Qualifications

• Extensive experience installing walk-in showers and bath systems.
• Demonstrated ability to perform high-quality installations independently.
• Strong troubleshooting and diagnostic skills.
• Ability to train and mentor installers.
• Excellent customer service and communication skills.
• Ability to travel approximately 75% of the time.
• Valid driver's license with an acceptable driving record.
• Ability to lift and carry up to 75 pounds.
• Ability to work in residential construction environments.

Responsibilities

• Conduct and assist with installer mock installations.
• Perform field shadows with new installers to ensure proper installation techniques and company standards are followed.
• Provide hands-on coaching and technical instruction throughout the training process.
• Evaluate installer readiness and communicate progress to Field Management and National Training.
• Reinforce company installation standards, safety procedures, and best practices.
• Travel nationally to support offices based on operational priorities.
• Maintain a company-issued tool inventory and ensure tools are travel-ready.

Skills

Installer training

Troubleshooting skills

Customer service

Communication skills

Travel readiness

Valid driver's license

Heavy lifting

Residential construction

Job description

Evolving Solution Services is seeking a Traveling Field Technician to support markets with installer development, service reduction, installation support, and escalated customer resolutions. This hands-on technician travels nationwide to ensure installation quality and accelerate onboarding.

When not traveling, you will train installers in your home market, perform service work, and assist with installation operations, working closely with Field Managers and National Training.