Field Support Specialist

McElroy Manufacturing, Inc.; Tulsa (OK); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Signing bonuses

Referral rewards

Onsite gym

Job summary

McElroy Manufacturing, Inc. is seeking a Field Support Specialist to travel to customer sites, diagnose equipment issues, provide hands-on training, and ensure customer success. The role offers field exposure, collaboration with engineering and sales teams, and opportunities for professional growth.

You will become a trusted technical expert on our fusion equipment, support training programs, and contribute to continuous improvement across products and service.

Qualifications

• Curious and eager to learn.
• Comfortable working independently in the field.
• A strong communicator who enjoys helping others.
• Mechanically inclined with solid troubleshooting skills.
• Professional, customer-focused and solution-oriented.
• Excited by travel, hands-on work, and continuous learning.

Responsibilities

• Travel to customer locations to provide technical support, troubleshooting, equipment service, and operational guidance.
• Work directly with customers, channel partners, and internal teams to prepare for successful field visits.
• Diagnose equipment concerns and help identify practical solutions that keep customers productive.
• Communicate findings, recommendations, and next steps clearly and professionally.
• Document field observations and create detailed reports that help drive continuous improvement.
• Share recurring trends and technical insights with Engineering, Quality, Product Support, Training, and leadership teams.

Skills

Troubleshooting

Customer support

Technical communication

Job description

of working with one of Tulsa's premier employers

Employees at McElroy enjoy many rewards. Aside from working in the company of some incredibly talented co-workers, we offer signing bonuses to new employees, referral rewards to current employees, giveaway tickets to local events, an onsite gym and other wellness programs to lower insurance premiums and much more!

"I like the challenges inventory brings every day, it's always something new. I also like the people, I've got some awesome co-workers."

- McElroy Employee

McElroy is a family-owned, people-oriented company founded in 1954 in Tulsa, Oklahoma. We have the unique distinction of being the world's leading manufacturer and innovator of quality pipe fusion and fintube equipment. Our success is the result of the talented hands and minds of dedicated employees who we recognize as our number one asset. At McElroy, we embrace employee creativity, applaud employee achievements, award longevity and nurture careers by offering continuing education and advancement opportunities. We work as a team to fulfill our mission of making our products and the McElroy experience the best it can be for all of our customers across the globe.

Learn more about McElroy's world-class fintube and fusion equipment.

Discover McElroy's rich history in innovation.

At McElroy, we belive that safety is everyone's responsibility.

A culture of safety

Making sure our employees go home safe each day has been a top priority at McElroy for decades. We are one of only 14 companies in the state that have achieved certification with Oklahoma's Safety and Health Achievement Recognition Program (SHARP) for exemplary achievements in workplace safety and health. All four of our clean, climate-controlled facilities operate under the 2 Second Lean philosophy which encourages employees to identify and correct any workplace hazards. Together with our management's commitment, training and inspections, McElroy sets the standard for workplace safety and continuous improvement. At McElroy, safety is no accident.

Available Positions

Position:Field Support Specialist

Location: Tulsa, OK

Job Id:561

# of Openings:1

Do you enjoy troubleshooting equipment, helping customers succeed, and getting out from behind a desk? Are you the type of person who loves figuring out how things work and sharing that knowledge with others?

At McElroy, we're looking for a Field Support Specialist who is eager to become a trusted technical expert for our industry-leading fusion equipment. In this role, you'll travel to customer sites, solve real-world challenges, provide hands-on training, and work alongside an incredible team dedicated to customer success.

No two days are the same. One week you might be helping a customer diagnose equipment issues in the field, and the next you'll be supporting technical training, assisting at industry events, or sharing valuable insights that help improve our products and services.

If you enjoy learning, teaching, traveling, and tackling technical challenges, we'd love to hear from you.

What You'll Do

Be the Expert in the Field

• Travel to customer locations to provide technical support, troubleshooting, equipment service, and operational guidance.
• Work directly with customers, channel partners, and internal teams to prepare for successful field visits.
• Diagnose equipment concerns and help identify practical solutions that keep customers productive.
• Communicate findings, recommendations, and next steps clearly and professionally.
• Document field observations and create detailed reports that help drive continuous improvement.
• Share recurring trends and technical insights with Engineering, Quality, Product Support, Training, and leadership teams.

Help Customers and Teammates Learn

• Support service training programs through McElroy University.
• Assist with technician assessments, workshops, and hands-on technical instruction.
• Contribute to the development and enhancement of service training materials.
• Bring real-world field experiences into the classroom to make training practical, relevant, and engaging.
• Support trade shows, customer events, product summits, and partner training opportunities.

Provide Technical Support

• Assist with technical support desk responsibilities as needed.
• Respond to customer inquiries regarding equipment operation, performance, maintenance, and troubleshooting.
• Help customers find answers and solutions that create a world-class support experience.

What Makes This Role Exciting?

• Travel and work directly with customers across diverse environments
• Become a recognized technical expert on industry-leading equipment
• Collaborate with Engineering, Quality, Product Support, Training, and Sales teams
• Play a key role in customer success and product improvement
• Grow through mentoring, onboarding, and professional development opportunities

What Success Looks Like

The ideal candidate is:

• Curious and eager to learn.
• Comfortable working independently in the field.
• A strong communicator who enjoys helping others.
• Mechanically inclined with solid troubleshooting skills.
• Professional, customer-focused, and solution-oriented.
• Excited by travel, hands-on work, and continuous learning.

Why McElroy?

At McElroy, we don't just build equipment. We help create the infrastructure that connects communities around the world. Our team is passionate about innovation, customer success, and developing people. As a Field Support Specialist, you'll have the opportunity to make a meaningful impact while building a rewarding career with a company that values expertise, teamwork, and growth.