Field Support Technician I in Bend

Energy Jobline ZR; Bend (OR); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Shares

Job summary

Premier Staffing Agency is seeking a Field Support Technician I in Bend, Oregon. The role focuses on on-site setup, maintenance, and support for store endpoints and phone systems across locations, with travel required.

You will assist with networking equipment, on-site servers, and basic cabling infrastructure. A-1 year hands-on experience and an Oregon driver’s license are expected, with a 1-year apprenticeship option. This is a full-time, non-exempt position.

Qualifications

• High School Diploma or GED or equivalent.
• 1 year of related hands-on work experience.
• Valid Oregon driver’s license with a clean record.
• Basic to intermediate knowledge of computer applications, telecommunications, networking and hardware.

Responsibilities

• On-site setup, maintenance, and support for store endpoints (50%).
• Maintain and repair phone system hardware.
• Assist with setup, maintenance, and troubleshooting of networking equipment.
• Assist in providing technical support for on-site servers across store locations.
• Provide basic on-site cabling infrastructure service and support (50%).
• Perform cabling maintenance, terminations and repairs.

Skills

Technical documentation

Network hardware

Power tools

Reading diagrams

Education

High School Diploma or GED

1-year apprenticeship program

Tools

Basic hand tools

Job description

Job DescriptionJob Description

Job Title:

Field Support Technician I

Reports To:

Supervisor - Field Support

Employment Status:

Full-Time, Non-Exempt

Bonus Pool:

Shares

Supervisory Responsibility:

None

Position Summary

The Field Support Technician I provides hands-on service and support for cabling infrastructure and IT hardware across retail store locations. This role maintains and repairs store endpoints and phone system hardware while assisting with networking equipment and on-site servers. For larger-scale installations and remodels, the technician works primarily under the direct supervision of a senior technician. Frequent to full-time travel is required, along with a strong sense of urgency in escalating issues that impact operational stability.

Primary Responsibilities

• On-Site Technology Service & Support (50%):
• • Provide basic on-site setup, maintenance, and support for store endpoints.
  • Maintain and repair phone system hardware.
  • Assist with the setup, maintenance, and troubleshooting of networking equipment.
  • Assist in providing technical support for on-site servers across store locations.
• Cabling Infrastructure (50%):
• • Provide basic on-site cabling infrastructure service and support.
  • Perform cabling infrastructure maintenance, terminations, and repairs.

Required Qualifications & Technical Skills

• High School Diploma, GED, or equivalent.
• At least 1 year of related hands-on work experience (e.g., field service, low-voltage cabling, telecommunications, desktop support, hardware repair).
• Valid Oregon driver’s license with an excellent driving record.
• Basic to intermediate knowledge of computer applications, telecommunications, networking, and hardware (workstation and server components).
• Ability to read, understand, and follow technical documentation.
• Proficiency in safely operating powered hand tools.

Qualifications

• Completion of a 1-year apprenticeship program (sponsorship under a licensed journeyman is provided).

Core Competencies

• Communication: Clear, professional verbal and written communication; active listening and effective question-asking skills.
• Problem Solving & Initiative: Developing analytical skills with the ability to execute tasks effectively under supervision and elevate urgent issues.
• Organization & Multitasking: Ability to prioritize assignments, manage time effectively, and handle multiple competing tasks.
• Teamwork & Service Excellence: Strong commitment to customer service, collaborating with team members, and building positive stakeholder rapport.
• Adaptability & Discretion: Flexibility to adapt to changing priorities and schedules while maintaining strict confidentiality.

Physical Requirements

• Ability to remain seated/stationary for up to approximately 75% of the time while driving.
• Frequently lift, move, and transport items weighing up to 50 lbs; occasionally up to 100 lbs.
• Ability to stand for extended periods, bend, stoop, crouch, kneel, reach, push, pull, finger, and grasp.
• Ability to work from ladders, roofs, and within confined spaces as needed.
• Visual acuity (close, distance, , night vision, and focus adjustment) and clear hearing/speaking capabilities.

Work Environment & Schedule

• Varied work conditions across office, store, warehouse, manufacturing, and active construction environments with exposure to dust, noise, vibration, and extreme temperature fluctuations.
• Ability to wear required Personal Protective Equipment (PPE).
• Frequent travel with variable schedules, including early mornings, late evenings, and occasional weekends or holidays (overnight travel/work is seldom required).

Company Description

Premier Staffing Agency

Company DescriptionPremier Staffing Agency