Field Support Technician - Civil, Electrical, & Mechanical Engineering - Analysts

MassGenics, Inc.; Hartford (CT); On-site; USD 71,635,000 - 80,231,000; Full time

Benefits offered by this job

Medical & Pharmacy coverage

Dental & Vision insurance

401(k) plan

HSA/FSA

Job summary

Innova Solutions is actively seeking a Field Support Technician to join our team in Hartford, CT. This full-time contract role focuses on installing, configuring, and maintaining data communications and network infrastructure, including copper and fiber cabling, in enterprise environments.

You will handle MAC requests, hardware replacements, and network connectivity support while ensuring compliance with SLAs.

Qualifications

• 5+ years of experience in data communications, network infrastructure, or structured cabling environments.
• Valid driver’s license and reliable vehicle with the ability to carry a 6-foot ladder.
• Experienced in copper and fiber cabling installation, termination, testing, troubleshooting, and basic Cisco LAN/WAN networking support.

Responsibilities

• Perform installation, testing, troubleshooting, and maintenance of structured cabling systems including CAT3, CAT5, CAT5e, CAT6, and fiber optic cabling.
• Install, configure, and support network infrastructure equipment including switches, routers, firewalls, IP phones, and wireless devices.
• Execute MAC requests, hardware break-fix activities, device replacements, and network connectivity support.
• Install power and data cabling within network closets, racks, cabinets, and data center environments.
• Perform cable patching, switch port optimization, carrier circuit testing, backup testing, and network closet clean-up activities.
• Diagnose and resolve cabling, connectivity, and network performance issues while ensuring SLAs.
• Support Wi-Fi deployments, wireless access points, routers, roof-mounted antennas, and preventative maintenance activities.
• Coordinate with project managers, customer teams, and operations personnel to deliver projects and field service requests efficiently.
• Maintain accurate work order documentation, inventory records, service reports, and customer communications.
• Participate in on-call rotations and provide emergency support to meet customer operational requirements.

Skills

Data communications experience

Network infrastructure experience

Copper & fiber cabling

Valid driver's license

Tools

Cisco LAN/WAN

Job description

Field Support Technician - Civil, Electrical, & Mechanical Engineering

Job ID: 1026140 Hartford , Connecticut Job Type: Contract Added - 2 days ago

Job Description

A client of Innova Solutions is immediately hiring for a Field Support Technician

Position type: Full-time Contract
Duration: 6 months
Location: Hartford, CT

As a Field Support Technician, you will:

• Perform installation, testing, troubleshooting, and maintenance of structured cabling systems including CAT3, CAT5, CAT5e, CAT6, and fiber optic cabling.
• Install, configure, and support network infrastructure equipment including switches, routers, firewalls, IP phones, and wireless devices.
• Execute Move, Add, Change (MAC) requests, hardware break-fix activities, device replacements, and network connectivity support.
• Install power and data cabling within network closets, racks, cabinets, and data center environments.
• Perform cable patching, switch port optimization, carrier circuit testing, backup testing, and network closet clean-up activities.
• Diagnose and resolve cabling, connectivity, and network performance issues while ensuring compliance with service level agreements.
• Support Wi-Fi deployments, wireless access points, routers, roof-mounted antennas, and preventative maintenance activities.
• Coordinate with project managers, customer teams, and operations personnel to deliver projects and field service requests efficiently.
• Maintain accurate work order documentation, inventory records, service reports, and customer communications.
• Participate in on-call rotations and provide emergency support to meet customer operational requirements.

The ideal candidate will have:

• 5+ years of experience in data communications, network infrastructure, or structured cabling environments.
• Valid driver’s license and reliable vehicle with the ability to carry a 6-foot ladder
• Experienced in copper and fiber cabling installation, termination, testing, troubleshooting, and basic Cisco LAN/WAN networking support.

Preferred Skills & Qualifications

• Experience working in communications closets, data centers, and enterprise network environments.
  

This position is only open to applicants who can be engaged on a W-2 basis. 1099 contractors and Corp-to-Corp arrangements will not be considered for this position.

Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [e-mail] or [phone]. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

PAY RANGE AND BENEFITS:

Pay Range*: $25 - $28 per hour

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).