Field Support Technician - Charlotte, NC

Roche; Matthews (NC); On-site; USD 49,000 - 90,000; Full time

Benefits offered by this job

Discretionary annual bonus

Job summary

Roche is seeking a field-based technician to support product maintenance, installation, and technical updates in the Charlotte, NC area. This role involves diagnosing electronics and electro-mechanical systems, documenting work to quality standards, and traveling up to 50% to ensure reliable Roche diagnostics and services.

The candidate should have strong communication, organization, and customer service skills, with a technical background and the ability to adapt procedures for complex

Qualifications

• High school diploma and 2 years of technical school or equivalent military training or equivalent work experience.
• Successful training or certification as defined by RD Services Leadership and policy.
• Knowledge of electronics, electro-mechanical systems, and information technology.
• Knowledge of basic chemistry.
• Good written/verbal communication, organization and prioritization skills.
• Effective customer service skills, which includes a positive attitude and helpful customer interaction.

Responsibilities

• Perform on-site preventative maintenance, installation, and technical updates (TSB's) on Roche products.
• Diagnose mechanical, hardware, software and system failures using established procedures.
• Document all activity in compliance with Roche quality procedures.
• May adapt procedures, processes, tools, equipment and techniques for complex requirements.
• Maintain and continuously improve the quality system and achieve quality objectives through daily actions.

Skills

Clear written/verbal communication

Organization & prioritization

Customer service skills

Electronics knowledge

Information technology

Basic chemistry

Education

High school diploma

Technical school training (2 years)

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

This is an exciting time to join the Roche Support Network. If you are passionate about problem solving then this is the position for you! As a research-focused healthcare company, Roche discovers, develops and provides innovative diagnostics and therapeutic products and services that deliver significant benefits to patients and healthcare professionals - from early detection and prevention of diseases to diagnostics, treatment and treatment monitoring. Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience. This field-based role requires up to 50% travel. This person will support Charlotte, NC.

The Opportunity:

This position serves as a resource for the technical maintenance and installation of Roche products for assigned product lines. Performs on-site preventative maintenance, installation, and technical updates (TSB's) on company product(s). Diagnoses mechanical, hardware, software and system failure, using established procedures as necessary when performing preventative maintenance, installation, and technical updates (TSB's) activities. Documents all activity in a manner compliant with the company's quality procedures. Requires specific training and certification. May adapt procedures, processes, tools, equipment and techniques to meet the more complex requirements of the position. Duties are generally routine but may include non-routine tasks. You will be responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.

Who You Are:

• High school diploma and 2 years of technical school or equivalent military training or equivalent work experience
• Successfully training or certification as defined by RD Services Leadership and policy
• Knowledge of electronics, electro-mechanical systems, and information technology
• Knowledge of basic chemistry
• Good written/verbal communication, organization and prioritization skills
• Effective customer service skills, which includes a positive attitude and helpful customer interaction
• Ability to travel, including some overnight travel, is required

Preferred Qualifications:

• Basic knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry
• Ability to develop in-depth, technically related troubleshooting skills
• Strong written/verbal communication, organization, and prioritization skills
• Effective customer service skills, highlighted by a positive attitude, helpful interactions, and the ability to maintain ongoing customer relationships

Relocation benefits are not available for this position.

The expected salary range for this position based on the primary location of North Carolina is 48,600.00 - 90,200.00 USD Annual. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

Benefits

Who we are A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let's build a healthier future, together.

Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.