Field Support Technician 2

Safran companies; Washington, Garden Grove (District of Columbia, CA); On-site; USD 80,000 - 100,000; Full time

Job summary

Join a forward-thinking company that values diversity and inclusion in its workforce. This intermediate-level position offers an exciting opportunity to support customer operations and repair processes in the aviation sector. As part of a dynamic team, you will troubleshoot issues, ensure quality compliance, and engage in hands-on technical tasks. With a focus on service and teamwork, you will contribute to innovative solutions that enhance customer satisfaction. If you are a motivated individual with a passion for aviation and a commitment to quality, this role is perfect for you.

Qualifications

• 3+ years of experience in customer service and technical support.
• Training in aircraft structures and electrical systems preferred.

Responsibilities

• Support daily operations and troubleshoot issues with the Customer’s Operations team.
• Engage with team members to support assembly delivery and compliance.

Skills

Customer Service

Technical Troubleshooting

Mechanical Aptitude

Interpersonal Skills

Adaptability

Education

High School Diploma/GED Equivalent

Tools

Precision Test Equipment

Basic Computer Skills

Job description

Company: Safran Cabin

Job field: Customer services and support

Location: Garden Grove, Washington, United States

Contract type: Permanent

Contract duration: Full-time

Required degree: High School Diploma/GED Equivalent

Required experience: More than 3 years

Professional status: Technician

Spoken language(s): English Fluent

Salary range: $24.20/hr - $38.03/hr

About Safran

Safran is an international high-technology group operating in aviation, defense, and space markets, committed to creating a safer and more sustainable world. With a global presence of 100,000 employees and a revenue of 27.3 billion euros in 2024, Safran leads in its core markets and is recognized as one of the world's best companies.

Job Responsibilities

1. Support daily operations and troubleshoot issues with Customer’s Operations team.
2. Support repair of Safran Cabin interior parts and serve as a technical liaison.
3. Facilitate incoming goods receipt, addressing cosmetic defects to expedite processing.
4. Engage with team members to support assembly delivery.
5. Support airframe OEM in troubleshooting, repairing, modifying, and testing Cabin products.
6. Implement service bulletins and communicate with OEM personnel.
7. Ensure compliance with OEM policies and serve as Quality representative.
8. Use precision test equipment for diagnostics and functional testing.
9. Complete repair records and required training.
10. Perform shop reworks and support off-wing or aircraft work as needed.
11. Provide dispositions for discrepancies and perform rework/repair tasks including bonding, fiberglass layups, sheet metal fabrication, electrical work, painting, plumbing, and insulation.
12. Suggest improvements to processes and support investigations.
13. Participate in meetings as requested.

Job Requirements

We value diversity and inclusion, welcoming contributions from all backgrounds. We seek service-oriented team players with strong interpersonal skills, adaptability, and a positive attitude. Key attributes include team orientation, process focus, honest communication, quality-mindedness, perseverance, solution creation, and customer focus.

Level 2 requirements include:

• High school diploma or equivalent; trade school preferred.
• Experience: Level 1 + on-the-job training in an FAL environment.
• Training in aircraft structures, composites, electrical systems, decorative films, painting, and customer service.
• Basic computer skills.
• Mechanical aptitude, self-motivation, ability to work independently, and willingness to take responsibility.

This is an intermediate-level position. Duties and qualifications may vary based on assignment.