FIELD SUPPORT TECHNICIAN

Navy Exchange; Norfolk (VA); On-site; USD 50,000 - 70,000; Full time

Job summary

Navy Exchange is seeking an IT Technician responsible for the installation and maintenance of networks and technical support for its activities. The role involves troubleshooting, managing assets, and ensuring compliance with cybersecurity policies. This position requires relevant certifications and experience in IT with a focus on networking and user support.

Qualifications

• Three years experience in IT technical work.
• Two years of specialized experience in networking and support.
• Valid driver's license required.

Responsibilities

• Provide IT services and support to Navy Exchanges.
• Install and modify network hardware and software.
• Perform capacity planning and documentation for IT assets.

Skills

Technical support

Networking

Troubleshooting

Communication

Education

Bachelor Degree in Information Systems or related

CompTIA Security+

Network+

Tools

Windows

UNIX

Database systems (Oracle, SQL)

Job description

Job Summary: Responsible for design installation troubleshooting asset management configuration and support of all computerized information systems for assigned Navy Exchange activities.

Duties and Responsibilities:

- Provides Information Technology (IT) services and support to Navy Exchanges, Navy Lodges, NGIS, NEX Distribution Centers/warehouses, and district offices in a region and other activities outside the region, as assigned.

- Responsible for: technical and logistical support; user services, and maintenance of telecommunication, network, Point of Sale, RF, and Desktop computing equipment, as well as dumb terminals, printers/multifunction devices and other related peripheral equipment..

- Performs capacity planning and analysis for new and currently installed networks.

- Installs and modifies network hardware and software as required.

- Installs and modifies desktop computing hardware and software as required.

- Implements new networks from design through post installation stages including cable plants, installation, and testing.

- Responsible for documentation of, and ongoing asset management of, networks and all IT equipment in the region.

- Performs troubleshooting and repair of down or malfunctioning networks and equipment.

- Assists in performing ongoing optimization of networks and desktop computing systems in the region.

- Assists in minor computer operations maintenance and troubleshooting for Distribution Center servers, and provides support for Distribution Center conveyor equipment.

- Acts as Code I point of contact in the field for store, hospitality, and distribution center management.

- Provides oral and written reports to regional lead technician and Field Support Supervisor.

- Takes technical and operational direction from NEXCOM Field Support Supervisor, and Regional Lead Technician.

- Ensures/implements the rigorous application of Information Security/Information Assurance policies, principles, and practices in the delivery of Systems, Applications and/or Services (Hardware & Software).

Performs other duties as assigned.

Must possess valid driver's license.

IAT1 jobs:

This position is designated IT-2 (Non-critical Sensitive) in accordance with SECNAV M-5510.30 and will require a favorable Access National Agency Check and Inquiries (ANACI).

Department of the Navy (DON) Cyber Information Technology / Cybersecurity Workforce positions (Cyber IT/CSWF)

This position has been designated as a Cyber IT/Cybersecurity Workforce position in specialty area 41 and as a condition of employment incumbents of this position are required to comply with the DON Cyber IT/CSWF Program requirements of SECNAV M-5239.2, which include:

1. Earn and maintain appropriate credentials from the Cyber IT/CSWF Qualification Matrix (described in SECNAV M-5239.2) associated with the specialty area and level commensurate with the scope of major assigned duties for the position to which you are assigned, and;

2. Per SECNAVINST 1543.2, Cyber IT/CSWF individuals shall participate annually in 20 hours of continuous learning (CL) activities to be documented in a current individual development plan (IDP) signed by both the employee and supervisor.

3. Required Minimum Cybersecurity Credentials, in order of precedence, to qualify for the position are:

a. Education (at least one of the following):
i. Bachelor Degree from accredited University (subject matter as listed in SECNAV M-5239.2 Appendix 4)
ii. CNSSI/NTSSI 4015 – Systems Certifiers / 4016 – Risks Analysts

Or

b. Training (at least one of the following):

i. 14AA - Common Submarine Radio Room (CSRR) Maintenance Technician
ii. 14BH - SSN 774 and SSGN 726 Class Electronic Warfare Support (ES) Equipment Maintenance Technician
iii. 14CM - SSN Radio Frequency (RF) Equipment Technician
iv. 14HH - SSN 21 and SSN 688 Class Electronic Warfare Support (ES) Equipment Maintenance Technician
v. CYBR1005 Security Essentials
vi. NEC 1316 AN/BYG-1 (V) TI04 Combat Control Maintenance Technician
vii. NEC 1319 SSGN Tactical Tomahawk Weapon System (TTWCS) Maintenance Technician
viii. NEC 1346 AN/BYG-1 (V)9 TI-10 Combat Control Maintenance Technician
ix. NEC 1347 AN/BYG-1 (V) TI-12/14 Maintainer
x. NEC 2710 Global and Command Control System-Maritime 4.X (GCCS-M 4.X) System Administrator
xi. NEC 2765 Global Command and Control System-Maritime (4.1) Increment 2 System Administrator
xii. NEC 2766 Global Command and Control System-Maritime 4.0.3 (GCCS-M 4.0.3) System Administrator
xiii. NEC 2791 Information Systems Technician (IAT II)

Or

c. Certification (at least one of the following):
i. CompTIA Security+ ce
ii. GIAC Security Essentials Certification (GSEC)
iii. Systems Security Certified Practitioner (SSCP)

4. Operating System/Computing Environment Certificate

Operating System/Computing Environment (OS/CE) certificate of training, as dictated by the Command Cyber IT/CSWF Program Manager: Cisco Certified Entry Networking Technician (CCENT) – IP Networking

5. A Signed Privileged Access Statement

6. Candidates without the required Certification may be placed into this job, but must obtain the required Certification and, if required, OS/CE certificate of training within 6 months of appointment; failure to obtain this requirement will result in termination of employment.

Qualified candidates must be U.S. Citizens.

GENERAL EXPERIENCE: Three years experience in IT technical work which demonstrated the ability and aptitudes required to perform technical, or analytical work and coordination involving networking, LAN systems, Point of Sale Systems, RF communications/networking, Desktop/Laptop support, printer repair, and management information systems.

OR

SUBSTITUTION OF EXPERIENCE FOR EDUCATION: One year of related academic study above the high school level may be substituted for 9 months of experience up to a maximum of a 4 year bachelor's degree in business/information system discipline for 3 years of general experience.

AND

SPECIALIZED EXPERIENCE: Two years of progressive experience in the following:
- Technical support experience in one or more of the following areas O/S (i.e., UNIX, Windows XP, NT/W2K, DOS, Linux, O/S 400 etc) database (Oracle, SQL Server, Dbase, Access, etc.) Point-of-Sale, electronic Messaging, desktop/laptop, printers, Applications, (Retail, Financial, Distribution/Logistics and Human Resources), Wide Area Networking (design, implementation, troubleshooting, supporting), RF networking, Local Area Network support
- Working at a Help Desk or in a system support position
- Utilizing automated tools for tracking, monitoring support activities
- Analyzing support activities through use of automated tools to identify trends in problems, resolutions, metrics

IAT1 jobs:
SECNAV M-5239.2 DoN, Information Assurance (IA) Workforce Manual requires that all incumbents of this position possess, and maintain current, two types of certifications as follows:
IA Certification: One of the following certifications: A+, Network+, Systems Security Certified Practitioner (SSCP) or one of the following higher level certification: Security+, GIAC Security Essentials Certification (GSEC), Security Certified Network Professional (SCNP), Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP), GIAC Security Expert (GSE), Security Certified Network Architect (SCNA).
NEXCOM preferred certification is Network+

Technical Certification: MCDST, MCTS Window 7 certification or any replacement certificate or exam that Microsoft may announce in the future to replace Windows 7 Configuration Exam 680.

Certification must be valid (not expired) as defined by the policy of the certification issuer.
Candidates without the required certification may be placed into this job, but must obtain the required certification within 6 months of appointment; failure to obtain the proper certification requirement will result in termination of employment.

This position is designated IT-2 (Non-critical Sensitive) in accordance with SECNAV M-5510.30 and will require a favorable Access National Agency Check and Inquiries (ANACI).