Field Support Technician

TEKsystems; Montgomery (AL); Hybrid; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated technician to provide hands-on support across Southern Alabama. This hybrid role offers flexibility and requires 75% travel to assist with various hardware and software challenges. You'll proactively assess technology needs, collaborate with teams, and ensure excellent customer service. If you thrive in a dynamic environment and enjoy building strong relationships, this opportunity is perfect for you. Join a leading provider of business and technology services, where your contributions will make a tangible impact on client operations.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off (PTO)

Qualifications

• Proficient in office computing environments, including PC hardware and software.
• Strong relationship-building skills with partners and vendors.

Responsibilities

• Provide hands-on support for hardware and software issues.
• Collaborate with business partners for incident resolution.
• Educate partners on effective technology utilization.

Skills

PC Hardware

Windows 10

Microsoft Office Suite

Effective Communication

Customer Service Orientation

Job description

*Description*

This role involves 75% travel throughout the Southern Alabama area to provide hands-on support that cannot be resolved remotely by the helpdesk. The technician will perform break-fix tasks, swap out machines, image, and repair various hardware and software issues. Responsibilities extend from the wall jack to the monitor. The individual will set their own daily schedule and coordinate with business partners, requiring self-motivation and independence. A clean driving record is necessary as the role includes driving a company vehicle, which must be parked on-site each night. The work hours are flexible with a variable start and end time.

Major Responsibilities

1. Proactively assess technology needs, recommend solutions, and identify automation opportunities.
2. Collaborate with the business and other departments for incident and problem resolution.
3. Provide specialized technical support upon request by business partners.
4. Educate business partners on effective technology utilization.
5. Support during project implementations.
6. Build strong relationships with key business partners and deliver excellent customer service.
7. Work with other support teams to ensure comprehensive support.
8. Discuss technology costs with partners for budgeting and billing.
9. Support storm-related and critical operations, including after-hours support if needed.
10. Stay informed about emerging hardware and software technologies.

Knowledge, Skills, and Abilities

• Proficient in office computing environments: PC hardware, Windows 10, Microsoft Office suite, and infrastructure.
• Ability to build strong relationships with partners, vendors, and teams.
• Effective communication skills, both oral and written.
• Customer service orientation with commitment to deadlines.

Pay and Benefits

The pay range is $25.00 - $28.00/hr. Benefits may include medical, dental, vision, critical illness, accident, hospital coverage, 401(k), life insurance, disability, HSA, transportation, EAP, PTO, and more. Eligibility and specific benefits depend on employment status and elections.

Workplace Type

This is a hybrid position based in Montgomery, AL.

Application Deadline

Closing date is anticipated to be May 19, 2025.

About TEKsystems

TEKsystems is a leading provider of business and technology services, supporting global clients with strategy, design, and operations. With 80,000 employees serving over 6,000 customers, including 80% of the Fortune 500, we focus on delivering impactful business outcomes. Learn more at TEKsystems.com.

The company is an equal opportunity employer, considering all applications without discrimination based on legally protected characteristics.