Field Support Technician

Leviton; Chicago (IL); On-site; USD 65,000 - 85,000; Full time

Job summary

An established industry player is seeking a Field Support Technician to address equipment issues related to residential electrical products. In this dynamic role, you will collaborate with various teams to provide timely solutions, ensuring customer satisfaction and maintaining professional relationships. With responsibilities ranging from troubleshooting to generating technical reports, this position offers the chance to make a significant impact in a company that values innovation and customer service. If you have a passion for problem-solving and a background in electrical products, this opportunity is perfect for you.

Benefits

Medical insurance

Dental insurance

Vision insurance

401K with employer matching

Tuition reimbursement

Paid time off

Paid holidays

Volunteer time off

Qualifications

• 2+ years of experience as a field technician or related role.
• Ability to work independently and manage time effectively.

Responsibilities

• Identify and prioritize field issues, coordinating with various teams.
• Communicate with customers and align schedules for field service visits.

Skills

Troubleshooting skills

Communication skills

Customer service skills

Critical thinking

Electrical wiring knowledge

Time management

Education

Technical Associate Degree

Bachelor of Science Degree

Tools

Oscilloscope

Microsoft Office Suite

Job description

About Leviton

At Leviton, we build what's next to light, power, and connect everyday spaces, from electrical to lighting, to data networks, and energy management. With over 115 years of history, Leviton develops thoughtful solutions that help make its customers' lives easier, safer, more efficient, and more productive. We recognize that our people are our greatest asset. We ASK questions, EMBRACE challenges, SEEK new perspectives, and ANTICIPATE what comes next. It's about each person bringing skills and passion to a challenging and constantly changing world.

About the role

The Field Support Technician is responsible for identifying, coordinating, and addressing various field related equipment issues with residential electrical products, including Leviton Load Centers and components, such as circuit breakers, arc fault circuit interrupter (AFCI) products, ground fault circuit interrupters (GFCI) products, dual function AFCI/GFCI products, whole home energy monitors, and current transformers, switches and dimmers, EVSE products, and other electrical products. They will monitor reported field issues, and work with the sales, business development, engineering, quality, and technical service teams to quickly identify, prioritize and perform on-site troubleshooting, diagnostics, repairs or replacements, and manage customer relationships. As the face of Leviton to the customer, a professional attitude and positive demeanor must be displayed.

Responsibilities

1. Identify field issues that need to be prioritized, and coordinate with the various Leviton teams to provide timely and effective solutions.
2. Primary liaison between customer and respective Leviton teams to address prioritized field issues.
3. Communicate with customers, and align schedules with customers, sales representatives, electrical contractors, builders, and distributors for field service site visits.
4. Quickly assess field issues at a site and provide immediate feedback to engineering for a quick resolution.
5. Maintain accurate records of service calls, issues observed, work performed, and parts used.
6. Generate technical reports for each field visit.
7. Create a knowledge base of common compatibility issues.
8. Collaborate with the technical services teams to help resolve complex issues.
9. Work closely with our sales organization to identify new construction applications and preemptively test and verify our technology.
10. Maintain professional business relationships with clients, electrical contractors, distributors, and vendors as a representative of Leviton.

Qualifications

1. Excellent troubleshooting skills, and the ability to analyze a problem and apply critical thinking to solve.
2. Strong communication and customer service skills.
3. Able to work with an oscilloscope and other instrumentation.
4. Familiar with building codes, Compliance & Standards, electrical wiring, and safety guidelines.
5. Ability to work in a highly confidential work environment, and the ability to interpret a variety of instructions furnished in written, oral, diagram, or other forms.
6. Ability to work independently and manage time effectively.
7. Strong oral and written communication skills.
8. Proficiency with the Microsoft Office Suite.

Education & Experience

1. Technical Associate Degree required.
2. Bachelor of Science Degree preferred.
3. Minimum two years of experience as a field technician or related role.
4. Previous electrical wiring installation experience is a plus.
5. Prior experience working on a new residential construction site is a plus.
6. Customer service/technical sales experience is a plus.

Travel

1. Up to 60% travel.
2. Must possess a valid US driver license.

What We Offer

Comprehensive benefits include:

1. Medical, dental, and vision insurance programs.
2. 401K plans with employer-matching contributions.
3. Tuition reimbursement.
4. PTO.
5. Paid holidays.
6. Volunteer time off.

For more information about benefits, please go to: https://careers.leviton.com/benefits

Leviton is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Leviton is committed to transparency and security in the recruitment process and will never ask for financial information, payment, or government identification numbers during the application process.

The future looks brighter than ever. Join our team now!

Pay Range

$65,000-85,000 per year