Field Support Tech Associate

FedEx Group; Plainfield, Northern (IN, KY); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive Pay

401(k) plan with company match after 1

Tuition reimbursement program

Holiday pay and accrued paid time off

Medical, dental, vision, and voluntary

Basic life insurance

Basic AD&D coverage

Supplemental Life and Supplemental AD

Short-Term and Long-Term Disability

Paid parental leave

Paid bereavement and jury duty

Job summary

FedEx Supply Chain is seeking a Field Support Technician Associate to help integrate, support, document, and train on TSG systems across operations. This role connects operations, IT, TSG Technical Support, and the Engineering team, blending hands-on work with systems-level expertise.

You will split work between internal engineering and operations, collaborate with developers and end users, train site staff, document processes, and assist with change control, upgrades, and troubleshooting of

Qualifications

• Bachelor's degree preferred with 0–2 years experience; or 2–4 years with no degree.
• In lieu of degree, military experience or GED with 2–4 years of relevant technical experience.
• 5+ years of combined experience in support, training, testing, operations, and/or integration.

Responsibilities

• Split work between internal engineering teams and external operations to maintain current system knowledge.
• Collaborate with colleagues, developers, testers, and end users to ensure technical compatibility and user satisfaction.
• Plan and work flexibly to meet deadlines.
• Support users with change control and system updates.
• Document, train, and support the user community on all aspects of system use.
• Participate in training site trainers on the use and maintenance of TSG-supplied systems.
• Communicate and follow up to keep all team members and impacted customers informed in a timely manner.
• Ensure accurate and timely completion of administrative duties.
• Monitor and maintain existing systems.
• Troubleshoot and resolve issues on workstation computers, peripherals, and network components.
• Install upgrades, service packs, and hot fixes.

Skills

Excellent communication

Microsoft Office

Team collaboration

Problem solving

Documentation

Education

Bachelor's degree in Electrical or Computer Engineering, Computer Science, or related field

Military experience / high school diploma / GED with 2-4 years

5+ years in support, training, testing, operations, and/or integration

Tools

XML

SQL

Database tools

Windows 7/XP desktop troubleshooting

Scripting languages

Job description

Shift

Monday - Friday - 1st Shift (Day)

Field Support Technician Associate

The Field Support Technician Associate is responsible for integrating, supporting, documenting, and training on TSG systems in operations. This role serves as a liaison between operations, IT, TSG Technical Support, and the Engineering team, combining hands-on experience with current systems-level expertise.

Primary Responsibilities

• Split work between internal engineering teams and external operations to maintain current system knowledge.
• Collaborate with colleagues, developers, testers, and end users to ensure technical compatibility and user satisfaction.
• Plan and work flexibly to meet deadlines.
• Support users with change control and system updates.
• Solve simple to medium scope problems and identify process gaps.
• Document, train, and support the user community on all aspects of system use.
• Participate in training site trainers on the use and maintenance of TSG-supplied systems.
• Communicate and follow up to keep all team members and impacted customers informed in a timely manner.
• Ensure accurate and timely completion of administrative duties.
• Monitor and maintain existing systems.
• Troubleshoot and resolve issues on workstation computers, peripherals, and network components.
• Install upgrades, service packs, and hot fixes.

Education / Experience

• Bachelor's degree in Electrical or Computer Engineering, Computer Science, or related field preferred with 0--2 years of relevant technical experience.
• In lieu of degree: military experience, high school diploma, or GED with 2--4 years of relevant technical experience.
• 5+ years of combined experience in support, training, testing, operations, and/or integration.
• Fundamental to intermediate knowledge of commonly used concepts, practices, and procedures.
• Intermediate knowledge preferred in:
  • Systems integration and customer support procedures
  • Issue and test tracking tools
  • User acceptance testing processes
  • Reporting and metric tools
• Intermediate knowledge preferred in:
  • XML, SQL, and database tools
  • Device Flash systems and CPI screening
  • Scripting languages and system automation
  • Installation, configuration, and troubleshooting of Windows 7 and XP desktop systems
• Proficient in Microsoft Office applications.
• Excellent written and verbal communication skills.

Physical & Cognitive Requirements (With or Without Accommodation)

• Ability to follow policies and procedures
• Ability to read, write, and interpret information
• Ability to add, subtract, multiply, and divide
• Ability to use hands to finger, handle, or feel
• Ability to sit, walk, or stand for the duration of the shift
• Must possess visual acuity to perform essential job functions
• Ability to conduct physical tasks with a full range of motion throughout the warehouse environment
• Ability to lift/carry items up to 50 pounds

Equal Opportunity Employer

FedEx Supply Chain, Inc. is an Equal Opportunity Employer, including veterans and individuals with disabilities.

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant

Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (for U.S. applicants and employees only).

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / Spanish

FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact [e-mail].

Perks and Benefits at FedEx Supply Chain (FSC)

• Competitive Pay: FedEx Supply Chain offers competitive hourly rates depending on your location and experience.
• 401(k) plan with company match after 1 year
• Tuition reimbursement program
• Holiday pay and accrued paid time off (Vacation and PTO)
• Medical, dental, vision, and voluntary benefits available on day one
• Basic life insurance
• Basic AD&D coverage
• Supplemental Life and Supplemental AD&D
• Short-Term and Long-Term Disability (for full-time employees after 180 days of service)
• Paid parental leave for both moms and dads
• Paid bereavement and jury duty

Job Disclaimer (US)

Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The Company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs.