Customer Service Rep

FedEx Group; Fort Worth, Northern (TX, KY); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

401(k) plan with company match after 1

Tuition reimbursement

Holiday pay and accrued paid time off

Medical, dental, vision, and voluntary

Job summary

FedEx Supply Chain in Fort Worth, TX is seeking a Customer Service Representative to provide internal and external customers with day-to-day support, ensuring accurate handling of returns, inquiries, and documentation. This role emphasizes product safety, quality, and compliance in daily operations.

You will be the first point of contact for inquiries, manage returns and labeling, coordinate with colleagues, and contribute to process improvement while maintaining high standards of service and

Qualifications

• High school diploma or GED required, with 2 years of relevant experience.
• Proficient in Microsoft Office applications.
• Excellent written and verbal communication skills.
• Customer service driven and a strong team player.

Responsibilities

• Handle inbound calls, emails, and faxes promptly and professionally.
• Serve as the first level of support for customer inquiries and redirect appropriately.
• Assist with inquiries, reporting, and troubleshooting with team collaboration.
• Provide accurate information regarding manufacturers' policies and procedures.
• Support customers with product returns, label requests, recalls, website navigation, and general questions.
• Process RA (Return Authorization) requests.
• Complete reconciliation services for clients as needed.
• Research and resolve returns using Return Resolution and Issue Tracking systems.
• Process "paperwork only" returns as required.
• Assist Operations with return-related research.
• Conduct check and credit research via email, fax, or mail.
• Communicate outstanding issues or defects to the appropriate departments.
• Participate in departmental continuous improvement initiatives.

Skills

Customer service

Microsoft Office

Communication skills

Team player

Education

High School Diploma or GED

Job description

Shift

Monday - Friday - 1st Shift (Day)

Customer Service Representative

The primary responsibility of the Customer Service Representative is to provide internal and external customers with support for day-to-day functions, including routine and ad-hoc procedures. This position is responsible for product safety, quality, and legality.

Primary Responsibilities

• Handle inbound calls, emails, and faxes in a timely and professional manner.
• Serve as the first level of support for customer inquiries; redirect incorrectly routed communications to the appropriate resource.
• Assist with inquiries, reporting, and troubleshooting while working collaboratively with the team to support customer needs.
• Provide accurate information regarding manufacturers' policies and procedures.
• Support customers with product returns, label requests, recalls, website navigation, and general questions.
• Process RA (Return Authorization) requests.
• Complete reconciliation services for clients as needed.
• Research and resolve returns using Return Resolution and Issue Tracking systems per standard procedures.
• Process "paperwork only" returns as required.
• Assist Operations with return-related research.
• Conduct check and credit research via email, fax, or mail.
• Communicate outstanding issues or defects to the appropriate departments.
• Participate in departmental continuous improvement initiatives.
• Perform other duties as assigned.

Education / Experience

• High school diploma or GED required, with 2 years of relevant experience.
• Experience investigating customer inquiries in a timely and professional manner.
• Proficient in Microsoft Office applications.
• Excellent written and verbal communication skills.
• Customer service driven.
• Strong team player.

Physical & Cognitive Requirements (With or Without Accommodation)

• Ability to follow policies and procedures
• Ability to read, write, and interpret information
• Ability to add, subtract, multiply, and divide
• Ability to use hands to finger, handle, or feel
• Ability to sit, walk, or stand for the duration of the shift
• Must possess visual acuity to perform essential job functions
• Ability to conduct physical tasks with a full range of motion throughout the warehouse environment
• Ability to lift/carry items up to 50 pounds

Equal Opportunity Employer

FedEx Supply Chain, Inc. is an Equal Opportunity Employer, including veterans and individuals with disabilities.

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant

Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (for U.S. applicants and employees only).

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / Spanish

FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact [e-mail].

Perks and Benefits at FedEx Supply Chain (FSC)

• Competitive Pay: FedEx Supply Chain offers competitive hourly rates depending on your location and experience.
• 401(k) plan with company match after 1 year
• Tuition reimbursement program
• Holiday pay and accrued paid time off (Vacation and PTO)
• Medical, dental, vision, and voluntary benefits available on day one
• Basic life insurance
• Basic AD&D coverage
• Supplemental Life and Supplemental AD&D
• Short-Term and Long-Term Disability (for full-time employees after 180 days of service)
• Paid parental leave for both moms and dads
• Paid bereavement and jury duty

Job Disclaimer (US)

Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The Company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs.