Field Support Specialist

HCL Technologies Limited; Fredericksburg (VA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability insurance

Employee assistance program

401(k) retirement plan

Paid time off (PTO)

Paid holidays

Job summary

HCL Technologies Limited is seeking an Onsite Field Support professional to install, configure, and maintain retail IT devices across customer locations. You will troubleshoot hardware, software, OS, and network issues while supporting store openings and technology rollouts.

The role requires hands-on experience with POS systems, printers, scanners, SCO devices, and network gear, plus strong customer service and travel willingness. A valid driver's license and CompTIA A+ are expected.

Qualifications

• Bachelor's degree in IT or equivalent experience.
• 3+ years of desktop/PC hardware and software support experience.
• 1+ year of retail field support experience.
• Experience supporting POS systems, printers, scanners, SCO systems, and network devices.
• Strong troubleshooting, customer service, and communication skills.
• Willingness to travel extensively within assigned territory.
• Valid driver's license with a clean driving record.

Responsibilities

• Install, configure, maintain, and troubleshoot IT devices and retail equipment.
• Perform IMACD activities (Install, Move, Add, Change, Dispose).
• Provide onsite and remote technical support for hardware, software, OS, and network issues.
• Support store openings, deployments, upgrades, and technology rollouts.
• Perform break-fix repairs, device replacements, imaging, and reconfiguration.
• Maintain asset records, CMDB updates, and ServiceNow ticket documentation.
• Conduct security and compliance checks on customer-facing devices and infrastructure.
• Coordinate with vendors, OEMs, and third-party service providers for warranty and repair support.
• Participate in on-call support and regional backup coverage.
• Safely operate and maintain company-issued vehicle and equipment.

Skills

Windows OS

Desktop & Laptop Support

Network Troubleshooting

POS & Retail Tech Support

Customer Service

Communication Skills

Travel Ready

Education

Bachelor's degree in IT or related field

Tools

ServiceNow

Microsoft 365

Asset & Configuration Mgmt

Job description

Provide onsite field support for retail technology environments, including installation, troubleshooting, maintenance, and break-fix services for PCs, POS systems, printers, network devices, and related equipment. Support customer locations while meeting SLA and operational requirements.

Key Responsibilities

• Install, configure, maintain, and troubleshoot IT devices and retail equipment.
• Perform IMACD activities (Install, Move, Add, Change, Dispose).
• Provide onsite and remote technical support for hardware, software, OS, and network issues.
• Support store openings, deployments, upgrades, and technology rollouts.
• Perform break-fix repairs, device replacements, imaging, and reconfiguration.
• Maintain asset records, CMDB updates, and ServiceNow ticket documentation.
• Conduct security and compliance checks on customer-facing devices and infrastructure.
• Coordinate with vendors, OEMs, and third-party service providers for warranty and repair support.
• Participate in on-call support and regional backup coverage.
• Safely operate and maintain company-issued vehicle and equipment.

Required Qualifications

• Bachelor's degree in IT or equivalent experience.
• 3+ years of desktop/PC hardware and software support experience.
• 1+ year of retail field support experience.
• Experience supporting POS systems, receipt printers, scanners, tablets, SCO systems, and network devices.
• Strong troubleshooting, customer service, and communication skills.
• Willingness to travel extensively within assigned territory.
• Valid driver's license with a clean driving record.

Technical Skills

• Windows OS
• Desktop & Laptop Support
• Hardware Break-Fix
• Network Troubleshooting
• POS & Retail Technology Support
• ServiceNow
• Microsoft 365
• Asset & Configuration Management

Certifications

Required: CompTIA A+

Preferred: CCNA, Microsoft Certifications (MCP/MCSA/MCSE)

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO); and 10 paid holidays per year.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [e-mail] for investigation.