Field Support Representative

Canon-Business-Process-Services-f89af7fd; Stonehurst (PA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive pay & benefits

Comprehensive training programs

Positive work environment

Employee discounts nationwide

Job summary

Canon Business Process Services is seeking a Field Support Representative to maintain operation continuity in a busy SLC environment in Pennsylvania. You will be cross-trained across Order Fulfillment, Receiving, Shipping, QA, and Inventory Control, providing coverage for multiple departments and overseeing material handling processes.

The role includes operating forklifts and other equipment, performing inventory cycles, and mentoring new associates to reinforce procedures and safety.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of warehouse, distribution, manufacturing, or production experience.
• Experience operating power tool equipment including forklift, reach truck, pallet jack.
• Previous experience training or mentoring associates preferred.
• Experience with warehouse functions, shipping, receiving, inventory control.
• Basic computer skills and knowledge of scanning equipment.
• Excellent customer service, professional attitude and appearance.
• Ability to work overtime and meet deadlines.

Responsibilities

• Become fully cross-trained in Order Fulfillment, Receiving, Shipping, QA, Inventory Control, and Material Handling.
• Provide operational support across warehouse functions based on daily needs.
• Assemble, pick, pack, verify, stage, and prepare customer orders for shipment.
• Receive, inspect, verify, and process inbound materials and supplies.
• Operate powered industrial equipment including forklifts, reach trucks, pallet jacks.
• Deliver materials to production and warehouse locations maintaining inventory accuracy.
• Safely load/unload and store materials using approved methods.
• Perform inventory replenishment, cycle counts, and stock rotation.
• Utilize RF scanners, WMS, and inventory systems for daily transactions.
• Verify shipping documents and maintain shipment logs.
• Assist with physical inventories and safety checks.
• Support continuous improvement and safety compliance.

Skills

Warehouse experience

Forklift operation

RF scanning

Customer service

Overtime readiness

Communication

Multitasking

Basic computer skills

Education

High School Diploma or equivalent

Tools

Powered equipment (forklift, reach truck, pallet jack)

RF scanners

Warehouse management systems

Dollies & carts

Job description

Overview

The Field Support Representative (FSR) is a cross-functional operations support position responsible for maintaining operational continuity across the Supply Logistics Center (SLC). The FSR is fully trained in Order Fulfillment, Receiving, Quality Assurance, Shipping, and Material Handling, allowing them to provide coverage wherever business needs dictate.

The FSR serves as a designated operational resource capable of supporting multiple departments, operating powered industrial equipment, completing inventory replenishment, and providing temporary coverage during staffing vacancies. In addition, the FSR serves as a peer leader and ambassador by assisting with the onboarding and development of new associates through effective on-the-job training, coaching, and reinforcement of standard operating procedures.

The FSR position is designed to improve operational flexibility, reduce downtime caused by staffing vacancies, ensure consistent weekend replenishment coverage, and strengthen new hire onboarding through peer mentorship.

Responsibilities

General Responsibilities

• Become fully cross-trained and maintain proficiency in Order Fulfillment, Receiving, Shipping, Quality Assurance, Inventory Control, and Material Handling functions.
• Provide operational support across all warehouse functions based on daily business needs.
• Assemble, pick, pack, verify, stage, and prepare customer orders for shipment.
• Receive, inspect, verify, and process inbound materials and supplies.
• Operate powered industrial equipment, including forklifts, reach trucks, pallet jacks, and other material handling equipment.
• Serve as the designated certified forklift operator during weekend operations to ensure replenishment activities are completed safely and efficiently.
• Deliver materials to production and warehouse locations while maintaining inventory accuracy.
• Safely load, unload, transport, stack, and store materials using approved material handling methods.
• Perform inventory replenishment, cycle counts, inventory verification, and stock rotation activities.
• Utilize RF scanners, warehouse management systems, and inventory tracking software to complete daily transactions.
• Verify Bills of Lading, packing lists, shipping documentation, and receiving paperwork.
• Maintain shipment logs, inventory records, and production documentation as required.
• Assist with physical inventories and inventory reconciliation.
• Conduct pre-use inspections and daily safety checks on powered industrial equipment.
• Maintain a safe, clean, and organized work environment while following all CBPS safety policies and OSHA requirements.
• Support continuous improvement initiatives and identify opportunities to improve operational efficiency.

Operational Support Responsibilities

• Provide temporary coverage for operational vacancies until replacements are hired and fully onboarded.
• Adjust assigned work schedule as needed to align with operational coverage requirements during vacancies. Whenever possible, a minimum of two weeks' notice will be provided prior to any temporary schedule change.
• Support multiple shifts and departments as operational demands require.
• Serve as a flexible operational resource capable of performing the essential duties of multiple warehouse positions.
• Maintain flexibility to support changing priorities, staffing needs, and business requirements.

Peer Leadership Responsibilities

• Serve as a peer leader and ambassador for the warehouse team.
• Partner with supervisors to assist in onboarding newly hired associates.
• Reinforce standard operating procedures, quality expectations, and safe work practices through on-the-job coaching.Promote teamwork, accountability, and a positive safety culture.
• Assist in developing cross-training opportunities to improve workforce flexibility.
• Provide guidance and support to associates learning new job functions.

Qualifications

• High school Diploma or equivalent
• Minimum 1 year of warehouse, distribution, manufacturing, or production experience
• Experienced operating power tool equipment including but not limited to cherry picker, reach truck, pallet jack, etc.
• Previous experience with material handling is required
• Working knowledge of scanning equipment, internal database tracking system, dollies and carts
• Basic computer skills
• Excellent customer service, professional attitude and appearance are a must
• Ability to work overtime & meet deadlines

Physical Demands

Physical activity required including bending, reaching, lifting and prolonged periods of sitting or standing

May lift and/or move up to 50 lbs.

Experience operating power tool equipment

If required to operate a forklift, must be forklift certified and be able to use hand truck to move, convey or hoist shipments from shipping and receiving platform to storage or work

What We Offer:

• Competitive pay & benefits!
• Comprehensive training and development programs that prepare employees to advance from within.
• A company focused on creating a positive work and client environment.
• Employee discounts on entertainment, products, and services nationwide!

Education

High School Diploma or equivalent.

Experience Necessary

Minimum two years of warehouse, distribution, manufacturing, or production experience preferred.Minimum one year of forklift experience preferred.Previous experience training or mentoring associates preferred.Experience operating powered industrial equipment, including forklifts, reach trucks, pallet jacks, or similar equipment.Experience performing multiple warehouse functions, including shipping, receiving, order fulfillment, or inventory control.Previous experience training or mentoring associates preferred.

Knowledge

Working knowledge of warehouse operations, shipping, receiving, inventory control, quality processes, and material handling.Knowledge of inventory replenishment procedures and inventory accuracy practices.Working knowledge of scanning equipment, warehouse management systems, internal database tracking systems, dollies, carts, and material handling equipment.Must successfully complete all CBPS Safety Training and equipment handling procedures.

Computer Skills

Basic computer skills.Experience using RF scanning equipment and warehouse management systems preferred.

Basic Qualifications

Ability to obtain and maintain forklift certification.Ability to work across multiple warehouse functions and departments.Ability to temporarily adjust work schedules to support operational vacancies with advance notice.Strong organizational skills and attention to detail.Excellent communication and interpersonal skills.Ability to work overtime, weekends, and meet deadlines as business needs require.Demonstrates professional attitude and supports a positive team environment.Adherence and support of CBPS Core Values: Focusing on Results & Customers, Being Innovative, Quality Driven, and Performing Ethically.Commitment to safety, quality, teamwork, and continuous improvement.