Field Support & Prototype Development Technician

Micro Matic USA, Inc.; Brooksville (FL); Presencial; USD 60.000 - 75.000; Jornada completa

Descripción de la vacante

Micro Matic USA, Inc. is seeking a Field Support & Development Technician to deploy customer solutions and contribute to prototype design, assembly, and testing.

The role combines hands-on hardware and software work with direct customer interactions to troubleshoot during installations and demonstrations. You will collaborate with engineering and sales, document field activities, and travel up to 50% for customer visits.

Formación

• 2+ years in a technical support or prototyping role.
• Associate or bachelor’s degree in engineering technology, electronics, or related field.
• Experience prototyping is highly desirable.
• Proficient at reading and interpreting technical drawings and schematics.
• Willingness to travel up to 50% for customer visits and field support.

Responsabilidades

• Assist with on-site and remote installations, configurations, and technical support for customers.
• Conduct product demonstrations and provide technical guidance during customer engagements.
• Troubleshoot hardware and software issues in customer environments.
• Collaborate with engineering and sales teams to ensure successful deployments and customer satisfaction.
• Document field activities, issues, and resolutions for internal tracking and improvement.
• Development & Prototyping: Assemble and test prototype systems, including mechanical, electrical, and software components.
• Support R&D efforts by providing feedback on prototype performance and usability.
• Maintain lab tools, equipment, and inventory for prototype development.
• Refine build processes and contribute to product documentation.
• Performs other duties, as assigned.

Conocimientos

Troubleshooting

Prototyping

Technical communication

Reading electrical drawings

Customer interaction

Hands-on hardware/software integration

Educación

Associate or Bachelor's degree in Engineering Technology, Electronics, or related field

Descripción del empleo

Micro Matic USA, Inc. is seeking a Field Support & Development Technician to deploy customer solutions and contribute to prototype design, assembly, and testing.

The role combines hands-on hardware and software work with direct customer interactions to troubleshoot during installations and demonstrations. You will collaborate with engineering and sales, document field activities, and travel up to 50% for customer visits.