Field Support Engineer II - Ranger/Traveler

zeissgroup; United States; On-site; USD 70,000 - 90,000; Full time

Job summary

ZEISS is seeking a Field Support Engineer II to install, repair, upgrade and maintain Carl Zeiss Meditec ophthalmic diagnostic instrumentation across the United States. This role requires extensive travel and the ability to manage field operations with professionalism and flexibility.

You will be responsible for customer interactions, inventory control, and adherence to ZEISS service standards while working remotely from customer sites and throughout assigned territories.

Qualifications

• 3+ years of related experience in Electronics, Fine Mechanics, Optics or Medical Field Service with demonstrated travel experience.
• BS in Electronics, Engineering, or Computer Technology preferred.
• A+ and Net+ certification preferred.
• Willing to travel 100% of the time.

Responsibilities

• Mobile Service Delivery: Diagnose and repair products across multiple service territories with travel.
• Dynamic Territory Management: Schedule and verify customer visits across large regions.
• Remote Documentation: Submit field service reports daily from various customer locations.
• Travel Expense Management: Submit weekly expense reports.
• Mobile Inventory Management: Maintain spare parts inventory while traveling.
• Territory Growth Through Travel: Promote and retain service agreements across markets.
• Professional Customer Interface: Interact with customers professionally across regions.
• Mobile Training Delivery: Instruct customers on operation and maintenance.

Skills

Electronics

Fine Mechanics

Optics

Medical Field Service / Travel

Education

BS in Electronics, Engineering, or Computer Technology

Job description

About Us:

How many companies can say they have been in business for over 178 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the ever-changing environments in a fast-paced world, meeting it with cutting edge technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location: Anywhere USA, close to an airport HUB.

What's the role?

The Field Support Engineer II operates as a mobile technical specialist with significant travel requirements, installing, repairing, upgrading and performing preventative maintenance on Carl Zeiss Meditec Ophthalmic Diagnostic instrumentation across multiple territories nationwide. This role requires continuous travel to customer locations throughout the United States, representing Carl Zeiss Meditec with the highest level of professionalism while achieving exceptional customer satisfaction. The position demands complete mobility and flexibility, with responsibility for all company-issued property (inventory, tools, diagnostic equipment, vehicle, etc.) while operating from various field locations in accordance with company policies. Maintains professional communication with teams, customers, management, Sales and Technical Support while working remotely from customer sites.

Sound Interesting?

Here's what you'll do:

• Mobile Service Delivery : Diagnose and repair all designated products across multiple service territories through continuous travel, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Meditec guidelines.
• Dynamic Territory Management : Schedule, create, verify and/or modify customer visits across extensive geographic regions, traveling continuously to assess customers' needs, which may include financial impact to practices and patients' well-being.
• Remote Documentation : Complete and submit field service reports on a daily basis from various customer locations according to written procedures as documented in the Field Service reference database.
• Travel Expense Management : Complete and submit comprehensive weekly expense reports covering extensive travel costs according to Carl Zeiss Meditec policies and procedures.
• Mobile Inventory Management : Maintain spare parts inventory while traveling, ensuring proper storage and transportation according to company guidelines and return specific spare parts as designated by policy from remote locations.
• Territory Growth Through Travel : Support revenue growth through the promotion and retention of service agreements across multiple markets through continuous customer visits.
• Professional Customer Interface : Interface with customers across diverse geographic locations in a professional, pleasant and calm demeanor while adapting to various regional business cultures.
• Mobile Training Delivery : Instruct customers on operation and maintenance of equipment at various locations throughout assigned territories.

ADDITIONAL RESPONSIBILITIES:

• Continuous overnight travel is required by automobile and air across assigned territories and beyond.
• Must be able to travel extensively in the US and internationally for training, meetings, exhibit support, and coverage across multiple territories with no home base limitations.
• The FSE must be able to obtain sufficient credit to cover substantial incurred business expenses which will be reimbursed upon expense report submission and approval.
• The position requires continuous travel with an average of 6-8 hours driving and/or flying per day. Must have a valid driver's license and exemplary driving record.
• Must be comfortable with extended periods away from home and adapt to various accommodations and working conditions.
• On occasion, must be able to lift up to 50 pounds while navigating airports, customer sites, and various travel situations.
• Fifty percent of the average workday is spent standing, walking, or traveling.
• Must maintain flexibility for weekend and holiday travel as customer needs require.
• Physical stamina required for continuous travel demands and varying work environments.

Do you qualify?

• Minimum of three (3) years of related experience in Electronics, Fine Mechanics, Optics or Medical Field Service with demonstrated travel experience.
• BS in Electronics, Engineering, or Computer Technology and related fields preferred.
• A+ and Net+ certification preferred.
• Proven ability to work effectively while traveling 100% of the time with excellent adaptation skills for various environments.
• Ability to think through difficult customer issues and generate satisfac