Field Support Engineer II

Carl Zeiss Meditec USA, Inc.; Massachusetts; Hybrid; USD 47,000 - 58,000; Full time

Benefits offered by this job

Medical Vision Dental

401k Matching

Employee Assistance Programs

Vacation and sick pay

Job summary

Carl Zeiss Meditec USA, Inc. is seeking a Field Support Engineer II to install, repair, upgrade and perform preventative maintenance on ZEISS instrumentation in a Boston-area field service territory.

In this role you will represent Zeiss at customer sites, manage company property, and maintain strong communication with customers, management and Technical Support. A background in Electronics, Optics or Medical Field Service is required, with three years of related experience.

Qualifications

• Minimum of 3 years in Electronics, Fine Mechanics, Optics or Medical Field Service.
• BS in Electronics, Engineering, or Computer Technology preferred.
• A+ and Net+ certification preferred.
• Strong problem solving and customer satisfaction skills.
• Self-directed with ability to work independently.
• Excellent verbal and written communication.
• Solid computer skills and training to service equipment.

Responsibilities

• Diagnose and repair designated products within an assigned service territory, including preventive maintenance, installations and upgrades per training and guidelines.
• Schedule and verify customer visits, assess needs and impact on practice and patient wellbeing.
• Submit field service reports daily per procedures in the Field Service reference database.
• Submit weekly expense reports per company policies.
• Maintain spare parts inventory and return parts per policy.
• Support revenue growth through promotion and retention of service agreements.
• Interface with customers in a professional, pleasant and calm demeanor.
• Instruct customers on operation and maintenance of equipment.

Skills

Electronics

Fine Mechanics

Optics

Medical Field Service

Customer service

Communication

Problem solving

Education

BS in Electronics, Engineering, or Computer Technology

A+ and Net+ certification preferred

Job description

About Us

How many companies can say they’ve been in business for over 179 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location

Boston, MA- Northeast Region.

What’s the role

The Field Support Engineer II, with limited supervision, installs, repairs, upgrades and performs preventative maintenance on specified Carl Zeiss Meditec instrumentation in a designated field service territory. Represents Carl Zeiss Meditec at customer locations and works to achieve a high level of customer satisfaction. Responsible for all company issued property (inventory, tools, diagnostic equipment, vehicle, etc.) in accordance with company policies. Maintains a high level of professional communication with their team, customers, management, Sales and Technical Support.

Here’s what you’ll do

• Diagnose and repair all designated products within an assigned service territory, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Meditec guidelines.
• Schedule, create, verify and/or modify customer visits as appropriate, by assessing customers’ needs, which may include financial impact to the practice, and patients’ well being.
• Complete and submit a field service report on a daily basis according to written procedures as documented in the Field Service reference database.
• Complete and submit a weekly expense report according to Carl Zeiss Meditec policies and procedures.
• Maintain spare parts inventory according to company guidelines and return specific spare parts as designated by policy.
• Support revenue growth through the promotion and retention of service agreements.
• Interface with customers in a professional, pleasant and calm demeanor.
• Other duties may include, but are not limited to, instructing customers on operation and maintenance of equipment.

Do you qualify

• Minimum of three (3) years of related experience in Electronics, Fine Mechanics, Optics or Medical Field Service.
• BS in Electronics, Engineering, or Computer Technology and related fields preferred.
• A+ and Net+ certification preferred.
• Ability to think through difficult customer issues and generate satisfactory customer satisfaction results.
• Must be self-directed , able to work independently with limited management oversight.
• Must have good verbal and written communication skills.
• Must have strong computer skills.
• Must be able to pass required training to service fine mechanics and optics.
• Ability to effectively service the equipment on which training is completed.
• Multiple project and time management skills are required.

Salary and Benefits

The hourly pay range for this position is $34.00 - $42.00. The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent. This position is eligible for a Performance Bonus.

• Medical Vision Dental
• 401k Matching
• Employee Assistance Programs
• Vacation and sick pay
• The list goes on!

General Statement

The above is intended to describe the general content of and requirements for this job. It is not to be construed as an exhaustive statement of requirements, duties, or responsibilities. The Company reserves the right to interpret, amend, or otherwise modify, in whole or in part, any job description at any time, at its sole discretion.

Equal Employment Opportunity

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).

Company Culture

Step out of your comfort zone, excel and redefine the limits of what is possible. That’s just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people. In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together.

Diversity

Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity.

Join us

Join us today. Inspire people tomorrow.