Field Support Engineer II

ZEISS Group; Springfield (IL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Company car

Medical benefits

Dental benefits

Employee Assistance Programs

Job summary

ZEISS Group in the United States offers a Field Service Engineer II role focused on installation, maintenance, and repair of specialized equipment across a designated territory. You will work with customers to deliver reliable service and uphold ZEISS standards, including field reports and expense documentation.

The position requires hands-on expertise in electronics, optics and mechanics, with training supported by the company.

Qualifications

• Minimum of three years of related experience in Electronics, Fine Mechanics, Optics or Medical Field Service.
• BS in Electronics, Engineering, or Computer Technology preferred.
• A+ and Net+ certification preferred.

Responsibilities

• Diagnose and repair all designated products within an assigned service territory, including preventative maintenance, installations and upgrades per specific training and Zeiss guidelines.
• Schedule, create, verify and/or modify customer visits as appropriate, assessing customers’ needs and potential financial impact.
• Complete and submit a field service report daily per procedures.
• Complete and submit a weekly expense report per company policies.
• Maintain spare parts inventory and return specific spare parts as designated by policy.
• Support revenue growth through promotion and retention of service agreements.
• Interface with customers in a professional, pleasant and calm demeanor.
• Instruct customers on operation and maintenance of equipment; service equipment at trade shows as requested.

Skills

Electronics

Fine Mechanics

Optics

Medical Field Service

Education

BS in Electronics, Engineering, or Computer Technology

Tools

A+ Certification

Net+ Certification

Job description

As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology.

The Field Support Engineer II, with limited supervision, installs, repairs, upgrades and performs preventative maintenance on specified Carl Zeiss Meditec instrumentation in a designated field service territory. Represents Carl Zeiss Meditec at customer locations and works to achieve a high level of customer satisfaction. Responsible for all company issued property (inventory, tools, diagnostic equipment, vehicle, etc.) in accordance with company policies. Maintains a high level of professional communication with their team, customers, management, Sales and Technical Support.

Responsibilities that are central to the job and MUST be performed either unaided, or with the assistance of a reasonable accommodation, ref. Diagnose and repair all designated products within an assigned service territory, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Meditec guidelines.

• Schedule, create, verify and/or modify customer visits as appropriate, by assessing customers’ needs, which may include financial impact to the practice, and patients’ well being.
• Complete and submit a field service report on a daily basis according to written procedures as documented in the Field Service reference database.
• Complete and submit a weekly expense report according to Carl Zeiss Meditec policies and procedures.
• Maintain spare parts inventory according to company guidelines and return specific spare parts as designated by policy.
• Support revenue growth through the promotion and retention of service agreements.
• Interface with customers in a professional, pleasant and calm demeanor.

• Other duties may include, but are not limited to, instructing customers on operation and maintenance of equipment. Maintains company-issued test equipment and support tools, including spare parts.
• Installation and maintenance of equipment at trade shows, as requested and required.

• Minimum of three (3) years of related experience in Electronics, Fine Mechanics, Optics or Medical Field Service.
• BS in Electronics, Engineering, or Computer Technology and related fields preferred.
• A+ and Net+ certification preferred.
• Ability to think through difficult customer issues and generate satisfactory customer satisfaction results.
• Must have strong computer skills.
• Must be able to pass required training to service fine mechanics and optics.
• Ability to effectively service the equipment on which training is completed.
• Multiple project and time management skills are required.
• Includes a company car.

We have amazing benefits to support you as an employee at ZEISS!

• Medical
• Dental
• Employee Assistance Programs

The above is intended to describe the general content of and requirements for this job. Tina Eilerman

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).