Field Support Engineer II

ZEISS Group; Chicago (IL); Sur place; USD 44 000 - 55 000; Plein temps

Avantages offerts par ce poste

Company car

Medical

Vision

Dental

401k Matching

Employee Assistance Programs

Vacation and sick pay

Résumé du poste

ZEISS Group in Illinois is seeking a Field Support Engineer II to install, repair, upgrade and perform preventative maintenance on Zeiss Meditec instrumentation in a designated field service territory. You will represent ZEISS at customer sites and ensure high customer satisfaction while safeguarding company property.

The role requires 3+ years in Electronics, Fine Mechanics, Optics or Medical Field Service; BS preferred; A+ and Net+ preferred; strong communication and computer skills;

Qualifications

• Three years of field service experience in electronics, mechanics, optics or medical field service.
• BS in Electronics, Engineering, or Computer Technology preferred.
• A+ and Net+ certifications preferred.
• Strong communication and computer skills.
• Self-directed with ability to manage multiple projects.

Responsabilités

• Diagnose and repair designated products within a service territory, including preventative maintenance, installations and upgrades.
• Schedule and verify customer visits, assessing needs and impact.
• Submit field service reports daily and expense reports weekly.
• Maintain spare parts inventory and support service revenue through agreements.
• Interface with customers professionally and maintain equipment and tools.

Connaissances

Customer communication

Independence

Computer skills

Time management

Problem solving

Formation

BS in Electronics, Engineering, or Computer Technology

Outils

A+ Certification

Net+ Certification

Description du poste

About Us

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

What’s the role?

The Field Support Engineer II, with limited supervision, installs, repairs, upgrades and performs preventative maintenance on specified Carl Zeiss Meditec instrumentation in a designated field service territory. Represents Carl Zeiss Meditec at customer locations and works to achieve a high level of customer satisfaction. Responsible for all company issued property (inventory, tools, diagnostic equipment, vehicle, etc.) in accordance with company policies. Maintains a high level of professional communication with their team, customers, management, Sales and Technical Support.

Location: Illinois, covering the Midwest region.

Sound Interesting?

Here’s What You’ll Do

• Responsibilities that are central to the job and MUST be performed either unaided, or with the assistance of a reasonable accommodation, ref. ADA.).
• Diagnose and repair all designated products within an assigned service territory, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Meditec guidelines.
• Schedule, create, verify and/or modify customer visits as appropriate, by assessing customers’ needs, which may include financial impact to the practice, and patients’ well being.
• Complete and submit a field service report on a daily basis according to written procedures as documented in the Field Service reference database.
• Complete and submit a weekly expense report according to Carl Zeiss Meditec policies and procedures.
• Maintain spare parts inventory according to company guidelines and return specific spare parts as designated by policy.
• Support revenue growth through the promotion and retention of service agreements.
• Interface with customers in a professional, pleasant and calm demeanor.
• Other duties may include, but are not limited to, instructing customers on operation and maintenance of equipment.
• Maintains company-issued test equipment and support tools, including spare parts.
• Installation and maintenance of equipment at trade shows, as requested and required.

Do you qualify?

• Minimum of three (3) years of related experience in Electronics, Fine Mechanics, Optics or Medical Field Service.
• BS in Electronics, Engineering, or Computer Technology and related fields preferred.
• A+ and Net+ certification preferred.
• Ability to think through difficult customer issues and generate satisfactory customer satisfaction results.
• Must be self-directed , able to work independently with limited management oversight.
• Must have good verbal and written communication skills.
• Must have strong computer skills.
• Must be able to pass required training to service fine mechanics and optics. Ability to effectively service the equipment on which training is completed.
• Multiple project and time management skills are required.

The pay range for this position is 32.00 to 40.00 hrly. Includes a company car.

We have amazing benefits to support you as an employee at ZEISS!

• Medical
• Vision
• Dental
• 401k Matching
• Employee Assistance Programs
• Vacation and sick pay
• The list goes on!

Your ZEISS Recruiting Team

Tina Eilerman

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).