Field Support Engineer II

ZEISS Meditec Inc.; Michigan; On-site; USD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a Field Support Engineer II to join their dynamic team. This exciting role involves maintaining and repairing surgical microscopes, ensuring high customer satisfaction while working independently in a fast-paced environment. With a strong focus on innovation and technology, the company offers a supportive atmosphere and a range of benefits to enhance your career. If you have a background in electronics or fine mechanics and are passionate about making a difference in medical technology, this opportunity is perfect for you.

Benefits

Medical

Vision

Dental

401k Matching

Employee Assistance Programs

Vacation and sick pay

Qualifications

• 3+ years of experience in Electronics, Fine Mechanics, or Medical Field Service.
• A+ and Net+ certifications preferred.

Responsibilities

• Diagnose and repair surgical microscopes within assigned territory.
• Schedule customer visits and maintain spare parts inventory.

Skills

Electronics

Fine Mechanics

Optics

Customer Service

Troubleshooting

Project Management

Communication Skills

Education

Bachelor's degree in Electronics

Bachelor's degree in Engineering

Bachelor's degree in Computer Technology

Tools

Diagnostic Equipment

Company-Issued Tools

Job description

About Us:

How many companies can say they've been in business for over 177 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the ever-changing environments in a fast-paced world, meeting it with cutting-edge technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets, and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees, including over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location/Region: This position is located in the Michigan area and will cover the Central Mid-West territory.

What's the role?

As a Field Support Engineer II, you will work with an outstanding team to maintain and repair Surgical Microscopes.

The Field Support Engineer II, with limited supervision, installs, repairs, upgrades, and performs preventive maintenance on specified Carl Zeiss Meditec instrumentation within a designated field service territory. Represents Carl Zeiss Meditec at customer locations and strives to achieve high customer satisfaction. Responsible for all company-issued property (inventory, tools, diagnostic equipment, vehicle, etc.) in accordance with company policies. Maintains professional communication with team members, customers, management, Sales, and Technical Support.

Sound Interesting? Here's what you'll do:

1. Diagnose and repair designated products within an assigned service territory, including preventive maintenance, installations, and upgrades following training, manuals, and Carl Zeiss Meditec guidelines.
2. Schedule, verify, and modify customer visits based on customer needs, considering financial impact and patient well-being.
3. Complete and submit daily field service reports according to procedures.
4. Complete and submit weekly expense reports per company policies.
5. Maintain spare parts inventory and return parts as per policy.
6. Support revenue growth through promotion and retention of service agreements.
7. Interface professionally with customers, maintaining a calm and pleasant demeanor.
8. Other duties may include instructing customers on equipment operation and maintenance, supporting trade shows, and maintaining company-issued tools and equipment.

Do you qualify?

• Minimum of three (3) years of related experience in Electronics, Fine Mechanics, Optics, or Medical Field Service.
• Bachelor's degree in Electronics, Engineering, or Computer Technology preferred.
• A+ and Net+ certifications preferred.
• Ability to troubleshoot difficult customer issues to ensure satisfaction.
• Self-directed with the ability to work independently.
• Strong communication skills.
• Proficient computer skills.
• Ability to pass training for servicing fine mechanics and optics.
• Excellent project and time management skills.

Additional requirements include extensive travel, a valid driver's license, ability to lift up to 80 pounds, and standing or walking for 30% of the workday.

We have amazing benefits to support you at ZEISS!

• Medical
• Vision
• Dental
• 401k Matching
• Employee Assistance Programs
• Vacation and sick pay
• And more!

The offered pay may vary based on location, qualifications, and experience. The role is also eligible for performance bonuses or commissions, with comprehensive benefits including medical, retirement, and paid time off.

ZEISS is an EEO/AA/M/F/Disabled Veteran Employer.

This job description is not exhaustive and employees may be asked to perform other duties as needed, complying with safety requirements. Modifications may be made to accommodate individuals with disabilities.

Your ZEISS Recruiting Team:

Tina Eilerman

Zeiss provides Equal Employment Opportunity without regard to race, color, religion, sex, gender, marital status, age, national origin, disability, medical condition, military or veteran status, citizenship, sexual orientation, pregnancy, genetic information, gender identity, or any other protected characteristic under law.