Field Support Engineer - Enterprise Storage & HPC Expert

VAST Data; Dallas (TX); On-site; USD 90,000 - 150,000; Full time

Job summary

VAST Data is seeking a Resident Customer Support Engineer to be the product expert, handling daily operations, escalations, and direct engagement with customers at their site.

You will support installations, upgrades, and field maintenance, coordinate reviews, and contribute feedback through feature requests and bug reports. In this role, you’ll work on S3, HPC use cases, and enterprise storage solutions while traveling ~20%.

Qualifications

• 5+ years of experience in customer-facing, pre-sales/post-sales roles working with complex storage solutions.
• Extensive knowledge of enterprise IT infrastructure, networking and storage.
• Knowledge and working experience in Linux system administration tasks and Linux OS.
• Good understanding of networking and Linux network configurations.
• Significant experience with S3 and high-performance computing.
• Excellent business written and verbal communication and presentation skills.
• Willingness to travel around 20% and adapt to a growing environment.
• MS or B.Sc. in CS, CE, EE or related fields.

Responsibilities

• Become a VAST Data product expert.
• Be accountable to complete daily technical operations and manage escalations.
• Build rapport and establish a good relationship with the customer - be a trusted advisor to the customer’s technical team.
• Work support issues to full resolution and closure (requires working directly with customers and engineering teams).
• Perform customer installations, upgrades, expansions and field maintenance procedures.
• Lead and coordinate regular monthly and quarterly customer review meetings.
• Make the product better by submitting feature requests and bugs.
• Identify opportunities for customers to fully adopt and use VAST features.

Skills

Linux system administration

Networking

Scripting (bash)

Programming language familiarity

S3 / HPC knowledge

Customer-facing experience

Travel willingness

Communication skills

Education

MS or B.Sc. in CS, CE, EE or related fields

Job description

VAST Data is seeking a Resident Customer Support Engineer to be the product expert, handling daily operations, escalations, and direct engagement with customers at their site.

You will support installations, upgrades, and field maintenance, coordinate reviews, and contribute feedback through feature requests and bug reports. In this role, you’ll work on S3, HPC use cases, and enterprise storage solutions while traveling ~20%.