Field Support Administrator

TMS Toyota Motor Sales, USA, Inc. Company; Baltimore (MD); On-site; USD 53,000 - 85,000; Full time

Benefits offered by this job

Health care coverage

401(k) with company match

Paid holidays

Paid time off

Team Member Vehicle Purchase Discount

Toyota Team Member Lease Vehicle Plan

Job summary

Toyota Motor Sales, USA, Inc. in Glen Burnie, MD is seeking a Field Support Administrator to provide administrative support for warehouse operations, including dealer returns and claims processing. This role reports to the 1st shift Production Manager and may require overtime and weekend hours.

Responsibilities include processing claims and returns, SOX compliance, and coordinating with the returns team, while maintaining accuracy in a fast-paced environment.

Qualifications

• High school diploma or equivalent professional experience.
• Experience in a fast-paced office setting.
• Proficiency with Microsoft 365 apps.
• Ability to prioritize and process workloads accurately with limited supervision.
• Experience with confidentiality and handling sensitive information.
• Experience working with all levels of an organization.
• Flexibility to adjust work schedule as needed (meetings, payroll coverage).
• Strong written and verbal communication skills.

Responsibilities

• Process claims daily, file claims docs, and respond to dealer inquiries.
• Process dealer returns, file return docs, and respond to inquiries.
• Complete SOX requirements for returns and respond to audits.
• Serve as liaison with the floor returns team.
• Maintain and update the returns calendar.
• Audit returns in APS systems.
• Respond to Dealer Response forms and related tasks.
• Prepare monthly/quarterly/annual administrative reports.
• Perform various admin duties and back-up for other roles.
• Communicate with internal and external contacts.
• Manage supply ordering and Kanban materials; handle mail and shipments.

Skills

High school diploma

Office environment experience

Microsoft 365 apps

workload prioritization

Confidentiality

Cross‑organization collaboration

Flexible schedule

Effective written/verbal communication

Education

Bachelor’s degree

Tools

Microsoft 365 apps

Job description

Overview Who we are Collaborative. Respectful. A place to dream and do.

These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve.

We’re looking for talented team members who want to Dream. Do. Grow. with us. Toyota does not offer support or sponsorship of job applicants for employment-based visas or any other work authorization for this role now or in the future. You must have the right to work in the United States and not require Toyota support or sponsorship for immigration-related employment (e.g., H-1B, O-1, E-3, H-1B1, TN, F-1 OPT, F-1 STEM OPT, F-1 CPT, ‘job flexibility benefits’ [also known as I-140 or Adjustment of Status portability], etc.) now or in the future. You should not apply for this role if you will require Toyota to assist with immigration support or sponsorship now or in the future.

Who we are Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve.

We’re looking for diverse, talented team members who want to Dream. Do. Grow. with us.

The Baltimore Parts Distribution Center (PDC) in Glen Burnie, MD is looking for a passionate and highly motivated Field Support Administrator. The primary responsibility of this role is to provide administrative support for warehouse operations including the processing of dealer returns and claims. Reporting to the 1st shift Production Manager, the person in this role will support the PDC's objective to provide timely, accurate customer service support to dealers.

Must be flexible to work additional hours if needed. 1st shift hours are from 6:00 AM to 2:30 PM and 2nd shift hours are from 4:30 PM to 1:00 AM. There could be daily overtime and occasional weekend overtime as needed.

What you’ll be doing

• Process claims daily; file claims documentation; and respond to dealer inquiries
• Process dealer returns; file return documentation; and respond to dealer return inquiries
• Complete SOX requirements for returns and respond to SOX audits in a timely manner
• Serve as liaison with the floor returns team
• Maintain and update the returns calendar
• Audit returns in APS
• Respond to Dealer Response forms
• Complete various monthly/quarterly/annual administrative reports
• Perform various administrative duties and serve as back-up for other administrative responsibilities as needed
• Communicate with internal and external contacts
• Supply ordering and maintenance of ordering Kanbans
• Process incoming and outgoing mail and shipments

What you bring

• High school diploma OR equivalent professional experience
• Experience working in a fast-paced office environment
• Experience with Microsoft 365 apps
• Experience prioritizing and processing workload accurately and efficiently with limited supervision
• Experience working in a role that requires an understanding of and adherence to confidentiality
• Experience working with all levels of the organization
• Ability to be flexible with work schedule as needed (meetings, events, payroll coverage, etc.)
• Strong written & verbal communication skills

Added bonus if you have

• Bachelor’s degree
• Experience working in a service-oriented supply chain and/or operations environment
• Experience working in an environment with a collective bargaining agreement
• Experience working in a team environment

What we’ll bring

• A work environment built on teamwork, flexibility and respect
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Team Member Vehicle Purchase Discount
• Toyota Team Member Lease Vehicle Program (if applicable)
• Comprehensive health care and wellness plans for your entire family
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute (if applicable)
• Paid holidays and paid time off
• Referral services related to prenatal services, adoption, childcare, schools and more
• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)

*Relocation assistance is not eligible / applicable for this role.

The annual base salary range for this position is $52,500.00 - $85,300.00.

Employees (and their families) are covered by medical, dental, vision, and basic life insurance.

Employees are able to enroll in our company’s 401k plan.

Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question, need assistance with your application or do you require any special accommodations? Please send an email to [e-mail].

Career Possibilities

At Toyota, we don’t just have a vision, but a group of talented, dedicated people who work hard every day to turn that vision into reality. Our mission is to build a future where everyone has the freedom to move. We believe that nothing is impossible. We have big dreams and persevere through any obstacles. We work together to create the future of mobility and make the world a better place.

If you want to be part of the next-generation of innovations that help keep the world moving, then join us. And let’s start our impossible, together.