Field Supervisor, Mental Health Services

Phoenix Home Care and Hospice; Independence (MO); On-site; USD 55,104,000 - 60,614,000; Full time

Job summary

Phoenix Home Care and Hospice is seeking a Field Supervisor to oversee caregiver performance, ensure care plan compliance, and provide hands-on support when needed. This role ensures safe, high-quality in-home care for clients and bridges the gap between caregivers and clients.

You will train new Personal Assistants, monitor adherence to policies, and lead in-field caregiver evaluations, quality assurance, and incident investigations in coordination with the Program Manager.

Qualifications

• High school diploma or equivalent; some college preferred
• Reliable transportation and a working phone

Responsibilities

• Complete DMH new client openings, including all required paperwork
• Conduct 2 hours of on-the-job training for each new Personal Assistant (PA)
• Ensure adherence to care plans, agency policies, and applicable regulations
• Provide DMH shift coverage as needed, including personal care, activities of daily living, and household duties
• Schedule and perform in-field caregiver evaluations
• Recognize and reinforce strong performance; provide coaching in coordination with the Program Manager
• Conduct monthly quality assurance calls/visits to monitor client status, care quality, and caregiver adherence to the Code of Ethical Behavior, dress code, and documentation standards
• Investigate client complaints or incidents in coordination with the Program Manager, and help implement action plans
• Assist with general office tasks as assigned
• Follow departmental policies, safety protocols, and infection control measures
• Perform other duties as assigned by the Program Manager

Skills

Caregiver oversight

Training

Quality assurance

Regulatory compliance

Coaching

Education

High school diploma or equivalent

Some college or post-secondary education preferred

Job description

About The Role

The Field Supervisor plays a key role in ensuring clients receive safe, high-quality care in their homes. This position bridges the gap between caregivers and clients — overseeing caregiver performance, monitoring compliance with care plans and regulations, and stepping in directly when hands-on support is needed.

Field Supervisor

Pay: Starting at $20/hour

About The Role

The Field Supervisor plays a key role in ensuring clients receive safe, high-quality care in their homes. This position bridges the gap between caregivers and clients — overseeing caregiver performance, monitoring compliance with care plans and regulations, and stepping in directly when hands-on support is needed.

What You'll Do

Client Onboarding & Compliance

• Complete DMH new client openings, including all required paperwork and documentation
• Conduct 2 hours of on-the-job training for each new Personal Assistant (PA)
• Ensure adherence to care plans, agency policies, and applicable regulations

Direct Care Support

• Provide DMH shift coverage as needed, including personal care, activities of daily living, and household duties

Caregiver Oversight

• Schedule and perform in-field caregiver evaluations
• Recognize and reinforce strong performance; identify areas needing improvement and provide coaching, in coordination with the Program Manager

Quality Assurance

• Conduct monthly quality assurance calls/visits to monitor client status, care quality, and caregiver adherence to the Code of Ethical Behavior, dress code, and documentation standards
• Investigate client complaints or incidents (e.g., property damage, caregiver concerns, non-compliance) in coordination with the Program Manager, and help implement action plans

General Support

• Assist with general office tasks as assigned
• Follow departmental policies, safety protocols, and infection control measures
• Perform other duties as assigned by the Program Manager

What You'll Need

• High school diploma or equivalent required; some college or post-secondary education preferred
• Reliable transportation and a working phone