Field Supervisor, Mental Health Services

Phoenix Home Care; Independence (MO); On-site; USD 23,000 - 32,000; Full time

Job summary

Phoenix Home Care in Independence, MO, is seeking a Field Supervisor to ensure safe, high-quality home care. You will bridge caregivers and clients, oversee caregiver performance, monitor care plans, and step in for hands-on support.

The role also includes onboarding new clients, conducting on-the-job training for Personal Assistants, performing caregiver evaluations, and monthly quality assurance calls to uphold ethical behavior, dress code, and documentation standards.

Qualifications

• High school diploma or equivalent is required.
• Some college or post-secondary education preferred.
• Reliable transportation and a working phone.

Responsibilities

• Oversee caregiver performance and ensure adherence to care plans.
• Onboard new clients and complete required documentation.
• Provide on-the-job training for Personal Assistants and coach improvements.
• Conduct monthly quality assurance calls/visits to monitor care quality and compliance.
• Respond to client complaints or incidents with action plans.
• Assist with general office tasks and follow safety protocols.

Skills

Caregiver supervision

Training delivery

Regulatory compliance

Education

High school diploma

Job description

Field Supervisor

Pay: Starting at $20/hour

About the Role

The Field Supervisor plays a key role in ensuring clients receive safe, high-quality care in their homes. This position bridges the gap between caregivers and clients — overseeing caregiver performance, monitoring compliance with care plans and regulations, and stepping in directly when hands-on support is needed.

What You'll Do

Client Onboarding & Compliance

• Complete DMH new client openings, including all required paperwork and documentation
• Conduct 2 hours of on-the-job training for each new Personal Assistant (PA)
• Ensure adherence to care plans, agency policies, and applicable regulations

Direct Care Support

• Provide DMH shift coverage as needed, including personal care, activities of daily living, and household duties

Caregiver Oversight

• Schedule and perform in-field caregiver evaluations
• Recognize and reinforce strong performance; identify areas needing improvement and provide coaching, in coordination with the Program Manager

Quality Assurance

• Conduct monthly quality assurance calls/visits to monitor client status, care quality, and caregiver adherence to the Code of Ethical Behavior, dress code, and documentation standards
• Investigate client complaints or incidents (e.g., property damage, caregiver concerns, non-compliance) in coordination with the Program Manager, and help implement action plans

General Support

• Assist with general office tasks as assigned
• Follow departmental policies, safety protocols, and infection control measures
• Perform other duties as assigned by the Program Manager

What You'll Need

High school diploma or equivalent required; some college or post-secondary education preferred

Reliable transportation and a working phone