Field Supervisor - Fiber Installations (Flexible Schedule)

Prince Telecom LLC; Garner (NC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Weekly paychecks

Paid time off

401(k) with company match

Stock purchase plan

Education reimbursement

Legal insurance

Gym discounts

Job summary

Prince Telecom LLC in Garner, NC is seeking a Supervisor to lead FTTH installation technicians and support staff on diverse projects. You will assist the Project Manager on large-scale tasks and may step in to lead upcoming projects as needed by our customers.

The role emphasizes team leadership, field coaching, and ensuring safety and quality in daily operations. A flexible schedule and strong customer service approach are required.

Qualifications

• Minimum of 1 year fiber optic or cable installation experience.
• High School Diploma or GED.
• Flexible schedule for a fast-paced, time-sensitive environment.
• Valid driver's license with at least 2 years driving experience and a clean record.
• Former supervisory experience is a plus.

Responsibilities

• Supervise a team of FTTH in-home and SMB installation technicians.
• Coach, counsel, and evaluate performance of field staff.
• Coordinate scheduling and assist dispatch with daily job routing.
• Identify problems and communicate solutions to the Project Manager.
• Develop procedures to better organize the team/department.
• Assign duties and scope of authority to technicians.
• Assist in recruitment and training efforts.
• Assist in warehousing and logistics support as needed.
• Establish and maintain operating standards and procedures for project reporting and documentation.
• Track performance, tool and vehicle allocations, and consumables.
• Interface with customers to resolve complaints and damages from installation work.
• Perform other duties as needed.

Skills

Supervisory experience

Customer service

Team collaboration

Fiber optic installation

Driver's license

Education

High School Diploma or GED

Job description

Prince Telecom LLC in Garner, NC is seeking a Supervisor to lead FTTH installation technicians and support staff on diverse projects. You will assist the Project Manager on large-scale tasks and may step in to lead upcoming projects as needed by our customers.

The role emphasizes team leadership, field coaching, and ensuring safety and quality in daily operations. A flexible schedule and strong customer service approach are required.