Field Supervisor

D NICOLE LLC; Los Angeles (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

D NICOLE LLC in Los Angeles, CA is seeking a Home Health Field Supervisor to oversee field staff and ensure high-quality, patient-centered care. This role emphasizes staff supervision and care coordination in a home health setting.

Responsibilities include supervising staff, coordinating care plans, ensuring regulatory compliance, and maintaining strict documentation. Training, scheduling, and performance improvement are key focus areas for delivering reliable services.

Qualifications

• Associates or Bachelor's in healthcare-related field preferred.
• RN licensure preferred or considered.
• Experience in home health or long-term care is a plus.

Responsibilities

• Supervise and evaluate field staff to ensure quality care.
• Coordinate patient care plans and monitor outcomes.
• Ensure compliance with Medicaid/Medicare and licensing standards.
• Maintain documentation and EVV/LASRS where applicable.
• Participate in hiring, onboarding, and staff development.
• Manage scheduling and coverage to meet patient needs.
• Support quality assurance and performance improvement initiatives.

Skills

Staff supervision

Regulatory compliance

Care coordination

Scheduling

Education

Associate's / Bachelor's in Healthcare Admin / Nursing / Social Work

Registered Nurse (RN)

Job description

Job Description

Job Description

Home Health Field Supervisor Job Description

Job Title: Home Health Field Supervisor
Department: Operations / Clinical Services
Reports To: Administrator / Director of Operations

Position Summary

The Home Health Field Supervisor is responsible for overseeing the daily performance of Direct Support Workers (DSWs), Certified Nursing Assistants (CNAs), Personal Care Attendants (PCAs), and other field staff to ensure the delivery of high-quality, person-centered care in accordance with agency policies and applicable federal and state regulations. This position provides field supervision, staff training, quality assurance, and operational support while promoting positive patient outcomes and employee accountability.

Essential Duties and Responsibilities

Staff Supervision

• Supervise, coach, and evaluate home care staff to ensure quality service delivery.
• Conduct routine field supervisory visits and competency assessments.
• Provide mentoring, corrective coaching, and performance improvement plans when necessary.
• Participate in employee hiring, orientation, and onboarding.
• Assist with employee retention initiatives and staff recognition.
• Investigate employee concerns, complaints, and incidents.

Patient Care Oversight

• Conduct home visits to evaluate the quality and appropriateness of services.
• Monitor implementation of individualized care plans.
• Ensure participants receive authorized services according to their plans of care.
• Address patient and family concerns promptly and professionally.
• Perform follow-up visits after incidents, hospitalizations, or service interruptions.
• Promote person-centered care and patient rights.

Regulatory Compliance

• Ensure compliance with Medicaid, Medicare (if applicable), state licensing standards, and agency policies.
• Review documentation for completeness, accuracy, and timeliness.
• Monitor EVV/LASRS documentation and verify service delivery.
• Ensure incident reports are completed and submitted according to agency policy.
• Monitor staff compliance with required certifications, annual training, and competency evaluations.
• Participate in internal audits and state surveys.

Staff Training and Development

• Conduct orientation and ongoing education for field employees.
• Train employees on:
• • Infection control
  • HIPAA
  • Documentation standards
  • Abuse, Neglect, and Exploitation reporting
  • Emergency preparedness
  • EVV/LASRS documentation
  • Person-centered practices
  • Professional conduct
• Evaluate competencies and provide retraining as needed.

Scheduling and Operations

• Assist with staffing assignments to ensure adequate coverage.
• Monitor overtime and productivity.
• Respond to staffing emergencies and call-offs.
• Coordinate replacement staffing when necessary.
• Assist with scheduling to maximize utilization of authorized hours.
• Participate in the agency's on-call rotation.

Quality Assurance

• Conduct supervisory visits according to agency policy.
• Monitor participant satisfaction.
• Review missed service hours and develop corrective action plans.
• Complete quality assurance reports.
• Participate in performance improvement initiatives.
• Track employee evaluations and supervisory visit compliance.

Care Coordination

• Communicate with physicians, support coordinators, case managers, nurses, therapists, and family members regarding participant needs.
• Participate in care conferences and interdisciplinary meetings.
• Assist with transitions of care following hospitalizations or changes in condition.

Administrative Responsibilities

• Maintain accurate personnel and participant records.
• Prepare reports for management.
• Maintain confidentiality of all protected health information.
• Assist with policy implementation and updates.
• Support agency accreditation and survey preparation.

Qualifications

Education

• Associate's degree or Bachelor's degree in Healthcare Administration, Nursing, Social Work, Human Services, or a related field preferred.
• Registered Nurse (RN), Li