Field Supervisor

Flex Moving and Storage; Illinois; Presencial; USD 65 000 - 90 000; Tempo integral

Resumo da oferta

Flex Moving and Storage is seeking a Sr. Field Lead (Moving Supervisor) to support the Area Manager in daily field operations.

You will supervise Field Excellence Leaders, coordinate resources, and also step in to run moving jobs when needed to maintain workflow and service quality. You will lead a hands-on team, manage fleet and inventory, and address escalations while ensuring customer satisfaction and premium service.

Qualificações

• 3+ years of experience in field operations or logistics.
• Proven supervisory or leadership experience in a fast-paced environment.
• Strong problem-solving and conflict-resolution skills for high-pressure situations.
• Excellent organizational skills and attention to detail.
• Ability to train and mentor team members effectively.
• Valid driver’s license; ability to drive and tow trailers.
• Excellent customer service skills.

Responsabilidades

• Oversee lot and inventory management, tracking and optimize supplies.
• Monitor field supplies and restock to minimize downtime.
• Address maintenance issues and escalate to Area Manager.
• Oversee fleet management to keep vehicles operable.
• Lead escalations on high-value or complex moves for fast resolution.
• Record Diamond package moves with accuracy and accountability.
• Conduct field audits and QA to ensure SOP adherence and improvements.
• Drive customer satisfaction by maintaining high service standards and 5-star reviews.
• Collaborate with logistics and dispatch to optimize readiness and assignments.
• Train and mentor Field Excellence Leaders (FELs) and fill in for FEL callouts.
• Serve as backup to Area Manager during time off or emergencies.

Conhecimentos

Field operations

Supervisory leadership

Problem solving

Organizational skills

Mentoring and training

Driver's license

Customer service

Escalation management

Descrição da oferta de emprego

Job Description

Job Description

About Flex

Flex Moving and Storage is reimagining the way people move and store their belongings by combining physical logistics with cutting-edge technology. As we continue to grow and scale, data-driven insights are core to how we operate and make decisions across all teams.

About the Role

The Sr. Field Lead (Moving Supervisor) supports the Area Manager in overseeing and operating the field team, ensuring smooth daily operations and exceptional service delivery. This role balances leadership responsibilities with hands‑on field work, serving both as a supervisor and as a contributing team member. The Sr. Field Lead (Supervisor) will lead Field Excellence Leaders (FELs), coordinate resources, and address escalations, while also stepping in to run moving jobs as needed to maintain workflow, service quality, and customer satisfaction.

Key Responsibilities

• Oversee lot and inventory management, ensuring accurate tracking, optimal supply levels, and efficient resource control.
• Monitor and manage field supplies, proactively restocking to minimize downtime and support smooth operations.
• Address and report maintenance issues promptly; hold 3PL vendors accountable for damages and **escalate** to Area Manager as needed.
• Oversee fleet management to ensure all vehicles are well-maintained and operational for daily transportation needs.
• Serve as the point of contact for escalations on high-value or complex moving jobs, ensuring fast and effective resolution.
• Act as the lead recorder for Diamond package moves, ensuring accurate documentation, premium service delivery, and full accountability.
• Conduct field audits and quality assurance checks to ensure adherence to SOPs and continuous improvement in job performance.
• Drive customer satisfaction by ensuring high service standards and securing consistent 5-star reviews through professionalism and follow-through.
• Collaborate with logistics and dispatch teams to optimize job readiness, crew assignments, and resource allocation.
• Train, mentor, and support Field Excellence Leaders (FELs), helping develop their skills and ensuring consistent service quality across the team.
  Fill in for FEL callouts to maintain workflow and minimize service disruptions.
• Serve as backup to the Area Manager (AM) during time off or emergencies, ensuring seamless operations and team leadership in their absence.

Qualifications

• 3+ years of experience in field operations, logistics, moving, or related industry.
• Proven supervisory or leadership experience in a fast-paced operational environment.
• Strong problem-solving and conflict resolution skills, with the ability to handle high-pressure situations.
• Excellent organizational skills and attention to detail.
• Ability to train and mentor team members effectively.
• Valid driver’s license; ability to drive and tow trailers
• Excellent customer service skills

Company Description

Flex Storage offers a quick, simple, and modern storage experience through highly secure storage trailers powered by cutting-edge technology. We’ve reimagined the traditional storage model by replacing warehouses and moving trucks with sleek, mobile trailers designed for optimal storage conditions and swift, streamlined transport. As a fast-growing Series B startup, we’re looking for hands-on team members who are energized by growth, innovation, and real-world impact.

Company Description

Flex Storage offers a quick, simple, and modern storage experience through highly secure storage trailers powered by cutting-edge technology. We’ve reimagined the traditional storage model by replacing warehouses and moving trucks with sleek, mobile trailers designed for optimal storage conditions and swift, streamlined transport. As a fast-growing Series B startup, we’re looking for hands-on team members who are energized by growth, innovation, and real-world impact.