On‑Site Moving Lead & Operations Coach

Flex Moving and Storage; Maryland; On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Flexible schedule

Health insurance

Vision insurance

Job summary

Flex Moving and Storage is seeking a hands-on Moving Excellence Lead to run on-site job execution, supervise moving teams, and coordinate delivery logistics. You’ll be the face of Flex in the field, ensuring professional, smooth, and stress-free experiences for residential and commercial moves.

This role emphasizes leadership, problem-solving, and strong customer service. The position requires 2+ years in moving/storage, a valid license, and comfort with driving box or pickup trucks.

Qualifications

• 2+ years of experience in the moving or storage industry
• Valid driver’s license and clean driving record
• Experience driving box trucks or pickup trucks with trailers
• Ability to meet the physical requirements of the position with or without reasonable accommodation
• Strong communication skills and customer-facing experience
• Tech-savvy and comfortable using a smartphone and apps for scheduling, tracking, etc.
• Strong decision-making skills in dynamic, real-time job environments

Responsibilities

• Lead and oversee customer job sites, including trailer deliveries, pickups, and full-service moves
• Manage third-party labor teams and ensure safe, professional handling of all items
• Ensure jobs are completed on time and to spec, providing on-site quality control and accountability
• Direct and support labor teams throughout each job
• Train and coach team members on safety, proper lifting techniques, and customer service expectations
• Foster a collaborative and respectful working environment on every site
• Operate pickup trucks and/or box trucks as part of job execution
• Safely transport equipment and materials between customer locations, parking lots, and staging areas
• Ensure all driving complies with DOT and Flex standards
• Serve as the on-site point of contact for the customer throughout the job
• Communicate clearly and professionally with customers to set expectations and resolve concerns
• Represent Flex’s values of professionalism, reliability, and innovation
• Ensure all team members adhere to safety protocols and PPE use
• Conduct pre-job safety walkthroughs and identify risks or concerns
• Report incidents or job exceptions promptly to HQ/Operations

Job description

Flex Moving and Storage is seeking a hands-on Moving Excellence Lead to run on-site job execution, supervise moving teams, and coordinate delivery logistics. You’ll be the face of Flex in the field, ensuring professional, smooth, and stress-free experiences for residential and commercial moves.

This role emphasizes leadership, problem-solving, and strong customer service. The position requires 2+ years in moving/storage, a valid license, and comfort with driving box or pickup trucks.