Lead Moving Specialist — Driver & Team Lead (Flexible Schedule)

Flex Moving and Storage; Illinois; On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Flexible schedule

Health insurance

Vision insurance

Job summary

Flex Moving and Storage is hiring a Moving Excellence Lead to supervise on-site moves, coordinate logistics, and ensure a smooth, professional customer experience across residential and commercial projects.

The role requires hands-on leadership, safety focus, and strong communication. You will direct crews, manage deliveries and pickups, and uphold Flex standards in dynamic environments.

Qualifications

• 2+ years experience in the moving or storage industry.
• 2+ years in a team lead or supervisory role.
• Valid driver’s license and clean driving record.
• Experience driving box trucks or pickup trucks with trailers is a plus.
• Ability to meet physical requirements with or without accommodation.
• Strong communication skills and customer-facing experience.
• Tech-savvy and comfortable using scheduling apps and mobile devices.

Responsibilities

• Lead and oversee customer job sites, including trailer deliveries, pickups, and full-service moves.
• Manage third-party labor teams and ensure safe handling of items.
• Ensure jobs are completed on time and to spec with on-site quality control.
• Direct and support labor teams throughout each job.
• Train and coach team members on safety, lifting techniques, and customer service.

Skills

Team leadership

Customer service

Communication

Safety awareness

Physical stamina

Tech-savvy

Driving readiness

Problem solving

Tools

Slack

Back Office system

Job description

Job Description

Job Description

Flex Storage offers a quick, simple, and modern storage experience through highly secure storage trailers powered by cutting-edge technology. We’ve reimagined the traditional storage model by replacing warehouses and moving trucks with sleek, mobile trailers designed for optimal storage conditions and swift, streamlined transport. As a fast-growing Series B startup, we’re looking for hands-on team members who are energized by growth, innovation, and real-world impact.

Position Overview: We’re hiring experienced Moving Excellence Leads to join our growing team and help deliver top-tier moving and storage services. In this role, you’ll take charge of on-site job execution — leading moving teams, coordinating delivery logistics, and ensuring that each customer’s experience is smooth, professional, and stress-free. You’ll act as the face of Flex in the field, combining leadership, problem-solving, and customer service to ensure successful job outcomes across residential and commercial moves.

Pay Range: $21-24 depending on experience

Key Responsibilities

• Lead and oversee customer job sites, including trailer deliveries, pickups, and full-service moves.
• Manage third-party labor teams and ensure safe, professional handling of all items.
• Ensure jobs are completed on time and to spec, providing on-site quality control and accountability.
• Direct and support labor teams throughout each job.
• Train and coach team members on safety, proper lifting techniques, and customer service expectations.
• Foster a collaborative and respectful working environment on every site.
• Operate pickup trucks and/or box trucks (with or without trailers) as part of job execution.
• Safely transport equipment and materials between customer locations, parking lots, and staging areas.
• Ensure all driving complies with DOT and Flex standards.
• Serve as the on-site point of contact for the customer throughout the job.
• Communicate clearly and professionally with customers to set expectations and resolve any concerns.
• Represent Flex’s values of professionalism, reliability, and innovation.
• Ensure all team members adhere to safety protocols and use required protective equipment.
• Conduct pre-job safety walkthroughs and identify any risks or concerns before starting work.
• Report any incidents or job exceptions promptly to HQ/Operations.

Qualifications

• Required: 2+ years of experience in the moving or storage industry
• Preferred: 2+ years in a team lead or supervisory role
• Required: Valid driver’s license and clean driving record
• Preferred: Experience driving box trucks or pickup trucks with trailers
• Ability meet the physical requirements of the position with or without reasonable accommodation
• Strong communication skills and customer-facing experience
• Tech-savvy and comfortable using a smartphone and apps for scheduling, tracking, etc. (Slack, Back Office system, etc.)
• Strong decision-making skills in dynamic, real-time job environments

Physical Requirements:

• Physical Activity / Requirement
• Frequency / Expectation
• Lifting / Carrying
• Ability to lift and carry up to 75 lbs repeatedly
• Standing / Walking
• Prolonged periods of standing and walking during job execution
• Bending / Stooping / Kneeling
• Regularly required with loading and unloading
• Pushing / Pulling
• Frequent pushing and pulling of carts, furniture, or equipment
• Climbing
• Occasional use of steps, ramps, or short ladders
• Driving
• Operating a pick-up trick for extended periods
• Hand Dexterity
• Handling tools, equipment, and mobile devices (Smartphones)
• Visual Activity
• Reading delivery instructions, maps, labels, and operating vehicles
• Personal Protective Equipment (PPE)
• Must wear PPE (e.g gloves, safety vests, etc.) as required by Flex
• Environmental Exposure
• Work may be performed in outdoor conditions including heat, rain, or cold

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance

Required qualifications:

• Legally authorized to work in the United Sta