Field Specialist - RYOBI Experience Team (Remote - Nevada / California / Utah / Idaho)

Techtronic Industries - TTI; Reno (NV); On-site; USD 52,000 - 82,000; Full time

Job summary

Techtronic Industries Power Equipment, a subsidiary of TTI, seeks a Field Specialist to support riding mower programs by engaging customers and service centers in the field. You will diagnose and repair units, train service centers, and work with engineering to address issues in your territory.

The role requires extensive travel, mechanical aptitude, and strong communication skills to ensure best-in-class field support and program expansion.

Qualifications

• Extensive travel within territory and some overnight stays.
• Must be mechanically inclined; rider repair training will be provided.
• Strong problem-solving and critical thinking skills.
• Prior presenting and/or training experience preferred.
• Excellent written and oral communication skills; customer-focused mindset.

Responsibilities

• Cover a large territory for riding mower customer support.
• Diagnose and repair riding mowers in the field.
• Recruit and train new service centers for riding mower repair programs.
• Train existing service centers within territory on current and new riding mowers.
• Be a subject matter expert on riding mower programs and field issues.
• Visit customer residences to diagnose and repair mowers and provide field support.

Skills

Territory management

Mechanical aptitude

Problem solving

Training skills

Communication skills

Job description

Techtronic Industries Power Equipment, a subsidiary of TTI, has an opening for a Field Specialist - RYOBI Experience Team to be responsible for providing best-in-class support for TTI brand riding mower programs by professionally engaging customers and service centers in the field to expand the riding mower program. This includes covering a territory to diagnose and repair riding mower units in the field, training and recruiting service centers, and working closely with the engagement center in Anderson, S.C.

Primary Responsibilities

• Responsible for a covering a large territory for riding mower customer support
• Diagnosing and repairing TTI riding mowers in the field
• Recruiting and training new service centers for riding mower repair programs
• Training existing service centers within territory on current and new riding mowers
• Being a subject matter expert on riding mower programs
• Visiting customer residences to diagnose and repair mowers
• Visiting service centers when needed for repair assistance
• Keeping constant communication channels open with all TTI parties
• Conduct phone support for customer and service centers when needed
• Providing performance reports when requested
• Work with engineering and project management on current issues identified
• Keep an organized and clean company provided work vehicle and tools
• Other duties as assigned

Requirements

• Extensive travel within territory and some overnight stays
• Must be mechanically inclined - Specific rider repair training will be provided
• Must be able to problem solve and have critical thinking skills
• Prior presenting and/or training skills preferred
• Must demonstrate strong written and oral communication skills
• Must have the ability and desire to satisfy consumers and end-users with little guidance or management intervention
• Empathy and ability to relate to customers is necessary