Field Solutions Specialist — HCP Portals & Patient Access

Socket.dev; Hartford (CT); On-site; USD 90,000 - 130,000; Full time

Job summary

AbbVie is seeking a Customer Solutions Specialist to support the Access and Reimbursement team. The CSS will call on HCP offices in the assigned territory, representing AbbVie’s in-office portals and providing subject-matter expertise to improve patient prescription experiences.

The role requires understanding of Buy & Bill, specialty pharmacies, and regulatory compliance. A bachelor’s degree or equivalent industry experience is preferred, with 2+ years in drug authorization workflows and

Qualifications

• Bachelor’s degree preferred or relevant industry experience required.
• 2+ years experience working with drugs requiring prior authorization and use of specialty pharmacies for prescriptions to be filled.
• Valid driver’s license and ability to qualify for and maintain a fleet vehicle.
• Demonstrated ability to partner cross-functionally and drive results.
• Strong communication and interpersonal skills with attention to compliance.

Responsibilities

• Understand HCP office processes and offer electronic solutions (portals) to improve the patient Rx experience.
• Represent AbbVie’s HCP portals as a subject matter expert; stay updated on new functionality.
• Partner with field teams to implement solutions for offices in the assigned territory; diagnose delays in Rx flow.
• Build relationships with HCP offices and provide regular updates on portal features aligned with patient needs.
• Communicate with AbbVie field teams in a compliant manner.
• Demonstrate knowledge of drug acquisition, dispensing, Buy and Bill, and specialty distribution workflows.

Skills

Prior authorization experience

Specialty pharmacy knowledge

Field-based/territory management

Driver's license

Strong communication

Computer literacy

Education

Bachelor's degree or equivalent

Tools

Windows OS

Internet browsers

Job description

AbbVie is seeking a Customer Solutions Specialist to support the Access and Reimbursement team. The CSS will call on HCP offices in the assigned territory, representing AbbVie’s in-office portals and providing subject-matter expertise to improve patient prescription experiences.

The role requires understanding of Buy & Bill, specialty pharmacies, and regulatory compliance. A bachelor’s degree or equivalent industry experience is preferred, with 2+ years in drug authorization workflows and