Customer Solutions Specialist

Abbvie; United States; On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401(k)

Job summary

AbbVie is seeking a Customer Solutions Specialist (CSS) to work field-based within a defined territory, calling on HCP offices to promote AbbVie’s in-office portals and access solutions. The role focuses on optimizing the patient Rx experience through electronic tools, while collaborating with AbbVie field teams to tailor solutions for providers.

Ideal candidates have 2+ years in healthcare sales or a related environment, strong account management, and a solid understanding of prior

Qualifications

• Bachelor's degree preferred or relevant experience.
• 2+ years with drugs requiring prior authorization and specialty pharmacies.
• Excellent territory and account management skills.
• Health care sales experience or healthcare environment background preferred.
• Valid driver's license and fleet vehicle eligibility.
• Knowledge of pharma regulations and compliance.
• Strong computer aptitude with Windows and browsers.

Responsibilities

• Understand HCP office processes and offer electronic solutions to improveRx experience.
• Represent AbbVie's HCP portals as a subject matter expert.
• Partner with field teams to implement solutions for assigned territory.
• Develop relationships with HCP offices and provide updates on portal features.
• Communicate with AbbVie field teams in a compliant manner.
• Map internal processes to think strategically for complex HCP settings.

Skills

Territory management

Healthcare sales

Relationship building

Strong communication

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Tools

CRM systems

Job description

This role is field-based, and candidates should live within a reasonable distance of the primary city. Talent will be hired at a level commensurate with experience.

Candidates may live in the following cities:

• Hartford, CT
• Springfield, MA
• Concord, NH

The Customer Solutions Specialist (CSS) is a key member of the Access and Reimbursement team within AbbVie Patient Services. The CSS calls on HCP offices in their assigned territory to represent and serve as a subject matter expert on AbbVie's in-office portals and access related solutions. The CSS also partners closely with other AbbVie field stakeholders to offer the right solutions to offices that create the best possible patient prescription experience possible.

Specific Responsibilities:

• Understand HCP office process and offer electronic solutions (i.e. portals) that will improve the patient Rx experience.
• Thoroughly understand and represent AbbVie's HCP facing portals and other electronic solutions serving as a subject matter expert.
• Partner with AbbVie field teams to implement and offer solutions to HCPs in assigned territory. Working with an HCP office, evaluate and diagnose areas of delay and disruption that may occur for patients in their Rx experience to determine if an AbbVie digital solution may be helpful for the patient.
• Develop relationship with HCP offices using a portal/solution and provide regular updates on new functionality matching new or unused features with patient needs.
• Communicate with AbbVie field teams in a compliant manner.
• Strong understanding of drug acquisition and dispensing in the immunology specialty biologics space (Buy and Bill, Specialty Pharmacies, Specialty Distributors, etc.)
• Bachelor's degree preferred or relevant and equivalent industry experience required. 2 or more years experience working with drugs requiring prior authorization and use of specialty pharmacies for prescriptions to be filled.
• Excellent territory and account management skills. Prior health care sales experience, or experience working in a health care environment preferred.
• Valid driver's license and ability to qualify for and maintain fleet vehicle.
• Demonstrated ability to partner cross-functionally, leveraging aligned interests in order to drive results.
• 2 or more years experience working with drugs requiring prior authorization and use of specialty pharmacies for prescriptions to be filled.
• Knowledge of regulations and compliance requirements affecting prescribing pharmaceuticals.
• Demonstrated ability to uncover patient needs indirectly through dialogue and querying of healthcare providers.
• Demonstrated ability to map and understand internal processes. Can use information gathered to think strategically and to handle complex HCP settings.
• Strong communication and interpersonal skills
• Demonstrated ability to influence others, including internal peers, through knowledge.
• Strong computer aptitude required including understanding of Windows and internet browsers.

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.

We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.

This job is eligible to participate in our short-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html