Sales Engineer 2, Technical Product Sales Support

Comcast; Antioch (TN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Best-in-class Benefits

Commission and Bonus eligibility

Job summary

Comcast is seeking a professional in Antioch, TN to provide product and technical support to the Sales team. The role involves collaborating with sales representatives and customers to evaluate products and provide solutions.

The ideal candidate will have a Bachelor's degree and 2-5 years of relevant experience in technical knowledge and customer experience. Skills in cybersecurity and product positioning are vital. Attractive benefits and a commission structure are part of the total rewards for this position.

Qualifications

• 2-5 years of relevant work experience.
• Strong understanding of technical knowledge and cybersecurity.
• Experience in customer experience and product positioning.

Responsibilities

• Provide technical support and problem resolution for customers.
• Assist the sales team with product modifications.
• Perform needs analyses to produce strategic solutions.

Skills

Customer Experience (CX)

Product Positioning

Information Security

Technical Product Sales

Cybersecurity

Collaboration

Technical Knowledge

Education

Bachelor's Degree

Job description

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Responsible for providing specific product and/or technical knowledge, advice and support to Sales Representatives and customers. Works as a collaborative member of the sales team to market and sell the Company's product lines. Provides insight to customers on current network situations. Works with moderate guidance in own area of knowledge.

Core Responsibilities

• Performs needs analyses for the Company and its customers and produces strategic, cost-effective solutions.
• Provides timely, technical support and problem resolution for field service questions.
• Supports Sales team with product modifications and engineering expertise for custom projects.
• Assists representatives and customers in evaluating and selecting products.
• Creates, reviews and executes product test plans and cases, documents test progress and reports results.
• Recommends products to meet customer needs.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills

• Customer Experience (CX)
• Product Positioning
• Information Security
• Technical Product Sales
• Cybersecurity
• Collaboration
• Technical Knowledge

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in‑class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always‑on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Certifications

• Fortinet Network Security Expert Program - Associate - 3 (NSE-3)
• Fortinet Network Security Expert Program - Associate - 1 (NSE-1)
• Fortinet Network Security Expert Program - Associate - 2 (NSE-2)
• Cisco Meraki Blackbelt 1, 2 and 3

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years