Field Services|US|Job stage 4

Ampcus Inc; Council Bluffs (IA); On-site; USD 85,000 - 110,000; Full time

Job summary

Ampcus Inc. in Council Bluffs, IA is seeking a Data Center Optical Engineer to lead optical transport and infrastructure efforts in customer data centers.

You will ensure reliable installation, operation, and maintenance while interfacing with customers and vendors to uphold quality standards. Responsibilities include auditing work, coordinating with 3PP technicians, and guiding fiber installs, migrations, and remediation.

Qualifications

• 3+ years in data center operations with direct customer interaction.
• Experience with optical testing and transport troubleshooting.
• Strong English communication and documentation skills.
• Ability to lead a small team and coordinate with vendors.

Responsibilities

• Audit work at data centers and provide feedback to technicians.
• Interact with customers and report updates clearly.
• Assist with fiber installation, decommissioning, migrations, and remediation.
• Conduct optical testing using OTDRs, power meters, light sources, VFLs.
• Interpret MoPs, diagrams, and cut sheets for proper port connections.

Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title

Field Services

Location(s)

Council Bluffs, IA

Job Summary

We are seeking a highly motivated and skilled Data Center Optical Engineer to lead work in customer environments and co-locations. The person in this role is responsible for ensuring the reliable installation, maintenance, and operation of optical transport and infrastructure within customer data centers. They thrive on being the interface between the customer and our vendors, auditing work, giving instruction, and maintaining high standards of quality. The ideal candidate expects and maintains high-quality execution from the team across optical fiber installations, migrations, remediation, break/fix, and remote hands services, utilizing their strong hands‑on technical expertise.

Key Responsibilities

• Conduct daily audits of work performed on behalf of our company at customer data centers and co-locations and provide immediate feedback to 3PP technicians.
• Interact directly with the customer via their ticketing tools or face-to-face, providing clear and concise reports and updates that promote our company's value.
• Assist with fiber installation, decommissioning, break/fix, remediation, and migration activities across data center optical and transport environments.
• Conduct and/or supervise optical testing and troubleshooting using tools such as optical power meters, stabilized light sources, VFLs, OTDRs, and test sets.
• Deliver services by accurately interpreting and executing Methods of Procedure (MoPs), engineering documents, vendor documentation, and network diagrams.
• Read and interpret cut sheets and physical network design documents to ensure accurate port connections and cable management.

Required Qualifications

• 3 years of experience working in data center operations or a similar technical environment with direct customer interaction.
• Team lead experience.
• Ability to multitask, remain composed under pressure, and adapt in fast-paced, high-availability environments.
• Strong command of written and verbal English for customer-facing communications and relationship building.
• Excellent organizational, administrative, and documentation skills using customer applications and/or Microsoft Office suite of tools.
• Years of hands-on experience with connectorized fiber optic cable installation, including single-mode and multi-mode fiber, LC, fan-outs, and structured cabling.
• Demonstrated experience with optical testing and transport troubleshooting.
• Commitment to safety standards, quality requirements, and operational best practices.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.