Field Services Technician (New Haven,CT)

Checkpoint Systems; West Deptford Township (NJ); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

401 (k)

401 (k) Matching

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Employee Assistance Program

Employee Discount

Paid Time Off

Tuition Reimbursement

Flexible Spending Account

Health Savings Account

Job summary

Checkpoint Systems is seeking a Field Service Representative to travel within the region, install and repair products, and train customers on usage. The role requires hands-on technical skills, strong safety awareness, and the ability to work independently or with a team.

The position involves daily travel to customer sites, on-site surveys, and collaboration with internal service departments to meet installation and service standards.

Qualifications

• AA degree or equivalent in electronics or military training preferred.
• Experience with electronic test equipment and digital meters is required.
• RFID experience is a plus.

Responsibilities

• Install and maintain Checkpoint products and systems.
• Train customers on product use and safety procedures.
• Perform site surveys and document findings for sales/services.
• Interface with customers to resolve issues during installation and service.
• Travel within assigned region up to 75% to service sites.

Skills

Electronics

RFID

Blueprint reading

Customer service

Problem solving

Safety compliance

Physical stamina

Education

AA degree in electronics

Tools

Test equipment

Digital meters

EAS

Job description

Job Description

As a Field Service Representative (New Haven, CT) at Checkpoint Systems, you will be on the go traveling to our retailers in your assigned region on a daily basis– being the face of the company to our customers. This candidate is responsible for installing and repairing all Checkpoint products, training customers on the use of our products, and completing on-site surveys as required.

Qualifications

Job Duties:

• Installs and maintains Checkpoint’s products and systems.
• Maintains accurate parts inventory.
• Maintains daily requirements for documentation, system updates and timely communications.
• Follows company and OSHA safety guidelines and incorporates safety standards into all activities.
• Trains customers on the use of systems.
• Works with internal service departments to ensure responsiveness along with service and installation standards are met.
• Interfaces with customers to resolve installation and service issues.
• Provides site surveys, photos, and related documentation for sales/services as required.
• Interfaces with other departments to maximize efficiencies, effectiveness and profitability throughout the installation and service process.
• Collaborates with other field resources and internal departments to meet established goals and objectives while maintaining profitability within the North American Services Organization.
• Other duties as assigned by manager.

Education:

• 2-year AA degree, BSET in electronics, equivalent military training, or industry experience.

Experience:

• Experience with electronic test equipment and digital meters
• Hands-on experience EAS
• Hands on experience with RFID a plus

Knowledge, Skills, & Abilities:

• Ability to read and understand blueprints and technical documentation.
• Understanding customer requirements.
• Network Certification a plus.
• Valid motor vehicle driver’s license in current state of residence.
• Clean motor vehicle driving record clear of egregious driving violations.
• Attention to detail and proven ability to produce quality work.
• Ability to work independently and in a team environment.
• Strong problem solving and customer service skills.
• Ability to communicate technical issues and corrective actions to customers.
• Computer proficiency.
• Strong verbal and written communication skills.
• Ability to lift at least 85 lbs. and 25 lbs. overhead.
• Ability to operate a circular saw to cut floors for wire routing.
• Ability to work on lifts, ladders, and new and existing construction sites.
• Previous construction work experience is a plus.
• Ability to travel for service or installation projects outside local area (up to 75%).
• A standard work schedule will be set, although some jobs may require an earlier/later shift in schedule and/or may require overnight stays.

Job Type: Full-Time

Pay: $26.44-$32.69 per hour

Benefits:

• 401 (k)
• 401 (k) Matching
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Employee Assistance Program
• Employee Discount
• Paid Time Off
• Tuition Reimbursement
• Flexible Spending Account
• Health Savings Account

Schedule:

• Monday to Friday
• Overtime
• Weekends as needed

Work Location: On the road, New Haven CT, and surrounding areas