Field Service Technician (Fort Worth, TX)

Checkpoint Systems; West Deptford Township (NJ); Remote; USD 36,423 - 43,050; Full time

Benefits offered by this job

401(k)

Medical Insurance

Paid Time Off

Tuition Reimbursement

Job summary

A leading security technology provider is seeking a Field Service Technician in the Fort Worth area. You will be responsible for installing and repairing products, training customers, and ensuring safety standards. The ideal candidate has a technical background and excellent customer service skills. This full-time role involves significant travel and offers competitive pay ranging from $26.44 to $31.25 per hour.

Qualifications

• Valid motor vehicle driver’s license in current state of residence.
• Clean motor vehicle driving record clear of egregious driving violations.
• Ability to lift at least 85 lbs. and 25 lbs. overhead.

Responsibilities

• Installs and maintains products and systems.
• Trains customers on the use of systems.
• Collaborates with departments to meet goals.

Skills

Problem solving

Customer service skills

Attention to detail

Computer proficiency

Ability to communicate technical issues

Education

2-year AA degree, BSET in electronics, or equivalent military training

Tools

Electronic test equipment

Digital meters

Job description

Field Service Technician (Fort Worth, TX)

As a Field Service Representative at Checkpoint Systems, you will travel daily to retailers in your region, serving as the company's face to customers. Responsibilities include installing and repairing all Checkpoint products, training customers, and completing on-site surveys.

Job Duties

• Installs and maintains Checkpoint’s products and systems.
• Maintains accurate parts inventory.
• Maintains daily requirements for documentation, system updates and timely communications.
• Follows company and OSHA safety guidelines and incorporates safety standards into all activities.
• Trains customers on the use of systems.
• Works with internal service departments to ensure responsiveness along with service and installation standards are met.
• Interfaces with customers to resolve installation and service issues.
• Provides site surveys, photos, and related documentation for sales/services as required.
• Interfaces with other departments to maximize efficiencies, effectiveness and profitability throughout the installation and service process.
• Collaborates with other field resources and internal departments to meet established goals and objectives while maintaining profitability within the North American Services Organization.
• Other duties as assigned by manager.

Education

• 2-year AA degree, BSET in electronics, equivalent military training, or industry experience.

Experience

• Experience with electronic test equipment and digital meters.
• Hands-on experience EAS.
• Hands on experience with RFID a plus.

Knowledge, Skills, & Abilities

• Ability to read and understand blueprints and technical documentation.
• Understanding customer requirements.
• Network Certification a plus.
• Valid motor vehicle driver’s license in current state of residence.
• Clean motor vehicle driving record clear of egregious driving violations.
• Attention to detail and proven ability to produce quality work.
• Ability to work independently and in a team environment.
• Strong problem solving and customer service skills.
• Ability to communicate technical issues and corrective actions to customers.
• Computer proficiency.
• Strong verbal and written communication skills.
• Ability to lift at least 85 lbs. and 25 lbs. overhead.
• Ability to operate a circular saw to cut floors for wire routing.
• Ability to work on lifts, ladders, and new and existing construction sites.
• Previous construction work experience is a plus.
• Ability to travel for service or installation projects (60-70%).
• A standard work schedule will be set, although some jobs may require an earlier/later shift in schedule and/or may require overnight stays.

Job Type: Full-Time. Pay: $26.44-$31.25 / hour.

Benefits

• 401(k)
• 401(k) Matching
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Employee Assistance Program
• Employee Discount
• Paid Time Off
• Tuition Reimbursement
• Flexible Spending Account
• Health Savings Account

Schedule

• Monday to Friday
• Overtime
• Weekends as needed

Work Location: On the road, Fort Worth, Texas, and surrounding areas.