Field Services Technician, Cooper Lighting Solutions - Boston, MA

Philips Lighting Spain SL.; United States; Remote; USD 47,000 - 69,000; Full time

Benefits offered by this job

Medical insurance

Health Savings Account

Dental insurance

401K with company match

Employee Stock Purchase Plan

Job summary

Cooper Lighting Solutions, a Signify business unit, is seeking a Field Service Technician to service the Boston, MA area. You will travel to sites to commission lighting control systems, troubleshoot, verify installations, program systems, and train customers on operation and maintenance.

You may also gather project commissioning data, submit site visitation documentation, and provide backup phone support for the lighting product line. A technical background is required.

Qualifications

• Experience in technical field service
• High school diploma or vocational/technical degree in electrical, electronics, engineering, computer technology, or related; Associate degree preferred

Responsibilities

• Travel to sites to commission installed lighting control systems and perform troubleshooting, verification, system programming, and customer training.
• Assist in gathering data for project commissioning and documentation.
• Prepare and submit site visitation documentation to streamline continued support.
• Provide backup phone support for lighting product lines when not on site.

Skills

Technical field service

Education

High school diploma

Associate degree preferred

Job description

About Signify

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond. At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career. Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world.

More about the role

This is an exciting job opportunity for you as a Field Service Technician in the Boston, MA, territory with Cooper Lighting Solutions, a business unit of Signify, the world leader in lighting.

Travel to sites to commission installed lighting control systems to preform various responsibilities such as troubleshooting, proper installation verification, system programming, and customer training.

Assist in gathering data for project commissioning, including completed panel schedule paperwork and other documents pertinent to job commissioning.

Prepare and submit documentation regarding site visitations to the Phone Support Center to streamline continued support of the customer site.

Assist with training field support representatives or lighting representatives.

Provide backup phone support when not commissioning projects in the field by answering incoming calls and questions on the lighting control product line (i.e., implementation of hardware and computer software in the field, programming of controllers, wiring of components, arrangement for replacement parts, etc.).

More about you

While we value and appreciate all applicants, we believe that the following experience and skills will be needed to shine brightly in this job opening:

High school diploma or vocational/trade school/technical degree in electrical, electronics, engineering, computer technology, or related; Associate degree preferred

Experience in technical field service

Must reside in the Boston, MA, geographical area and within 50 miles of a major airport; relocation assistance is not offered

Able to travel up to 80% of the time and may be required to travel outside the assigned territory

Physical requirements include standing, bending, and climbing ladders and/or stairs to perform assigned work

• Must be legally authorized to work in the United States without current or future company sponsorship needs.

Salary

Salary: $34.27 - 50.26 per hour based on experience

Bonus

Bonus: target bonus opportunity - 2.5%

Benefits Overview

Company subsidized benefits plan offerings that include Medical, Health Savings Account, Dental, 401K retirement plan with company match, Employee Stock Purchase Plan (ESPP), Paid Time Off, including paid vacation, holidays/personal days, tuition reimbursement and products discounts. Ability to purchase supplemental benefits that include supplemental life insurance, dependent life insurance, vision insurance and Accidental Death & Dismemberment insurance, health care flexible spending account and dependent care flexible spending account.

Everything we’ll do for you

You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people.

We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.

Come join us, and together we can light up the future. We are Signify, the new company name of Philips Lighting, and we light up the world! Our purpose is to unlock the extraordinary potential of light for brighter lives and a better world. We’re committed to the continuous development of our employees, using our learning to shape the future of light and create a sustainable future. Join the undisputed leader in the lighting industry and be part of our diverse global team.

#WeAreSignify #SignifyLife

Privacy Notice for the Recruitment Process

Concerning US based roles: Signify is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status. As an equal opportunity employer, Signify is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Pay Transparency Nondiscrimination Policy

Signify North America Corporation (“Signify”) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by Signify, or (c) consistent with Signify's legal duty to furnish information.