Field Services Technician

C1; Smyrna (TN); On-site; Full time

Job summary

A leading technology provider is looking for a Field Services Technician in Smyrna, Tennessee. This full-time position involves traveling to customer locations, providing exceptional service, troubleshooting IT issues, and ensuring high performance of devices. The ideal candidate will have a solid background in IT support and a strong customer service orientation.

Benefits

401(k) Plan

Medical Coverage

Dental

Vision

Paid Parental Leave

Qualifications

• CompTIA A+ and/or CompTIA Server+ certification or equivalent knowledge.
• Knowledge of ITIL service management model.
• Strong work ethic and personal drive to excel.

Responsibilities

• Troubleshoot and evaluate customer product requests.
• Prepare reports and follow escalation processes for unresolved issues.
• Ensure exceptional client satisfaction is maintained.

Skills

Organizational skills

Customer service skills

Analytical skills

Interpersonal skills

Education

Bachelor’s degree in IT related or Business field

Job description

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C1: 1 Contact, 1 Connection, 1 Choice

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

C1 Company Overview

C1: 1 Contact, 1 Connection, 1 Choice

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.

Overview

Location:

This position is open to candidates located in Smyrna, Franklin, and Decherd, Tennessee. This role involves driving to customer locations and requires a candidate resides in close proximity to these areas.

Position Overview:

The Field Service Technician will provide quick response to customer requests for product support. The tasks performed will include bu t not be limited to, system, device, OS, software and applications troubleshooting and problem evaluation as well as performing and/or supporting the necessary troubleshooting required to return the equipment to functional status. The Field Service Technician will also be instrumental in preparing reports and will work in conjunction with the NOC and Service Desk Supervisors for any un-solved issue and follow escalation process .

Responsibilities

Position Responsibilities:

• Ensure s exceptional client satisfaction is consistently delivered and maintained
• Responds to customer requests for on-site install/repair and perform s scheduled maintenance of equipment to high standards and to the sa tisfaction of customers
• Prepares for installations, upgrades, repairs and disconnects by reviewing work orders; obtain s necessary equipment, supplies and tools; and evaluat es install location
• Read s topologies, technical documentation etc. to assist with troubleshooting and/or diagnostics
• Diagnoses/troubleshoots end-point computer-based and peripherals’ issues
• Ensures end-point systems are functioning and with optimal performance by testing equipment and connections and identif ying and correcting any issues
• I dentif ies proactively product/service sales opportunities at client sites and processes work order modifications as necessary
• Troubleshoot s and support s 3 rd party software and applications
• Completes required paperwork (timesheets, service orders, forms, inventory, expense reports , and equipment related items)
• Adheres to procedures and safety requirements as approp riate
  
  

Additional Specific Duties And Responsibilities

• Manage s client’s SLAs
• Performs Server Room Rack and Stack
• Performs Desktop/Laptop/Printer installation
  
  

Qualifications

Required Qualifications

• Bachelor’s degree in an IT related or Business field preferred from an accredited university
• CompTIA A+ and/or CompTIA Server+ certification or equivalent knowledge
• Experience and knowledge of change management principles, methodologies and tools
• Knowledge of ITIL service management model
• Ability to work well in a cross-functional team environment
• Must have excellent organizational and multi-tasking skills
• Excellent verbal, written, and presentation skills
• Ability to demonstrate high standards of conduct and ethics as well as appropriate judgment, independence, and discretion
• Strong analytical, interpersonal, and relationship building skills
• Must have legal authorization to work in the U.S. for any employer
• Strong work ethic and personal drive to excel
• Strong sense of urgency and commitment to get the job done
• Superior negotiation, coordination, and conflict resolution skills
• Ability to adapt to change quickly
• Requires a valid driver's license
• Excellent customer service skills
• Computer and LAN networking experience
  
  

Desired /Preferred Qualifications

• CompTIA A+ and/or CompTIA Server+ Certificate
• Problem analysis and problem-solving
• High stress tolerance
  
  

Additional Information

C1 BENEFITS

• 401(k) Plan (35% employer match per dollar up to 10% employee contribution)
• Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes comprehensive member advocacy; and Kaiser)
• HSA with + Employer Contribution
• In-vitro Fertility (treatment coverage)
• Dental
• Vision (2 plans: 12-month and 24-month frames allowance)
• FSA Plans (Healthcare, Dependent care and Limited Purpose)
• Pre-tax Commuter Plans
• Employer-paid Life Insurance
• Employer-paid Short + Term Disability
• Long Term Disability (2 plans: Employer-paid and Self-paid with non-taxable claim payments)
• Paid Parental Leave (4 weeks at 100%)
• Employee Assistance Plan
• Voluntary Life Insurance
• Legal/ID Theft Plans
• TeleHealth Options
• Wellness via Omada Health (healthy living solution)
• Travel Assistance
• Business Travel Accident Coverage
• Employer-paid Pet Telehealth
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• Volunteer Time Off
• On Demand Pay (Daily Pay)
  
  

Work Environment

Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Environment

Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Other Duties/Changes

This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.

EEO Statement

C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

Pay Range

$23.00 - $36.00/hr.

Base pay ranges are estimated. Actual base pay will be based on education, experience, location, certifications, skill set, and any other relevant factors. Incentive/variable pay opportunities are in addition to base pay.

Notice of E-Verify Participation

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf < https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf >

Right to Work

https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  IT Services and IT Consulting

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