Field Services Technician

Tier4 Group; Atlanta (GA); On-site; Full time

Job summary

A leading IT services company is looking for a Field Services Technician III to provide technical support across various work sites in Atlanta. This role includes troubleshooting for hardware, software, and printing issues while ensuring high-quality customer service and maintaining documentation of service requests. Candidates should have an Associate’s Degree in Computer Science or relevant experience, with strong troubleshooting skills and an emphasis on professionalism.

Qualifications

• Associate’s Degree in Computer Science or related field; or 3 years IT experience.
• A+ Certification or another IT-related certification preferred.
• Highly proficient in troubleshooting Windows-based systems.

Responsibilities

• Provide hands-on support for hardware, software, and peripheral troubleshooting.
• Maintain detailed documentation of issues and resolutions.
• Respond to and resolve technical incidents and service requests.

Skills

Troubleshooting

Customer Service

Time Management

Education

Associate’s Degree in Computer Science or related field

Tools

Windows Systems

Office Applications

Ticketing Systems

Job description

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Job Title: Field Services Technician III

Location: Atlanta, GA 30322 (Various Sites)

Department: Information Technology

Position Summary

The Field Services Technician III plays a key role in supporting end users across multiple work sites in the Atlanta area. Under the direction of the Field Services Leads and the Field Services Manager, this role provides onsite technical support for hardware, software, and printing issues within a Windows domain environment. This individual is also responsible for fulfilling service requests, consulting with customers, and participating in training for new technicians.

Key Responsibilities

• Provide hands-on support for hardware, software, and peripheral troubleshooting and issue resolution.
• Support users at various Atlanta-area sites; travel is required between work locations.
• Deliver high-quality customer service and end-user support with a strong emphasis on communication and professionalism.
• Respond to and resolve technical incidents and service requests in a timely manner.
• Participate in desktop-related projects and service request fulfillment.
• Collaborate with Field Services Leads to support daily operations and technician onboarding.
• Maintain detailed documentation of issues and resolutions in ticketing systems.
• Operate independently and manage time effectively to meet service level expectations and project deadlines.

Minimum Qualifications

• Associate’s Degree in Computer Science or related field; OR Three (3) years of relevant information technology experience; OR Five (5) years of information technology experience with no degree.
• Highly proficient in troubleshooting Windows-based systems and common office applications.
• A+ Certification or another IT-related certification preferred.

Additional Required Skills And Attributes

• Valid driver’s license and a clean driving record (required for travel to different work sites).
• Strong communication and interpersonal skills.
• High level of professionalism and customer service orientation.
• Ability to be self-directed and manage multiple tasks independently.
• Excellent time management and organizational skills.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Engineering and Information Technology

Industries

• IT Services and IT Consulting

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