Field Services Technician

American Water; Peoria (IL); On-site; USD 41,000 - 59,000; Full time

Job summary

American Water is seeking a Field Services Technician to perform J.U.L.I.E. locates, valve inspections, and meter-related tasks. You will support field crews, handle customer interactions, and ensure equipment is safe and well-maintained.

The role requires a high school diploma, up to two years in the water industry, and a valid driver’s license with CDL within 90 days. Union position with competitive hourly pay and benefits.

Qualifications

• High school diploma or equivalent.
• Zero to two years of experience in the water industry.
• Active driver’s license required; must obtain Class A IL CDL within 90 days of hire.

Responsibilities

• Performs J.U.L.I.E. locates, b-box and valve inspections and maintenance/exercising.
• Reads, tests, and/or installs water meters when needed; provides customer service.
• Works with utility crews on water/sewer repairs and main breaks; provides high level customer service.
• Maintains equipment in proper and safe operating condition.
• Performs required paperwork accurately and on time.
• Operates heavy equipment and vehicles as required.
• Willing to perform related job functions as needed.

Skills

Customer service

Meter reading

Operate equipment

Driving

Education

High school diploma or equivalent

Tools

Line locators

Metal locators

Pressure gauges

Job description

Job Description

Job Title: Field Services Technician

Posting Start Date: 10/28/26

Job Description:

Position Information

Posted Range: This is a Union represented role paying $36.43 per hour.

This position may be eligible for annual incentive pay and contracted increases as determined by the collective bargaining agreement, and you will have the opportunity for continued salary growth.

In addition to compensation, you will be offered a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!

American Water is also proud to offer employees learning opportunities and work experiences to grow professionally!

Primary Role

Performs J.U.L.I.E. locates. Performs b-box and valve inspections and maintenance/exercising, fire hydrant flushing inspections, and leak detection. Reads, tests, and/or installs water meters, when needed, and performs customer service functions, when needed. Breakdown of tasks determined by community and business need.

Key Accountabilities

• Performs J.U.L.I.E. locates. Performs b-box and valve inspections and maintenance/exercising, fire hydrant flushing inspections, and leak detection.
• Reads, tests, and/or installs water meters, when needed, and performs customer service functions, when needed.Works with utility crews and customers, performing various water and sewer utility repairs, maintenance, installations, and a high level of customer service awareness to include working on main breaks, sanitary sewer backups, and jet flushing sewers.
• Maintains and keeps equipment in proper and safe operating condition.
• Performs required paperwork and investigations accurately, completely, detailed, and on time.
• Operates heavy equipment and vehicles such as dump trucks, water pumps, jackhammers, sewer jet cleaning and vacuum equipment, TV equipment, etc.
• Effectively operates various equipment such as line locators, metal locators, pressure gauges, Sawzall, augers, b-box keys, meter reading equipment, etc.Works with teams or alone to complete assigned projects on time.
• Willing to perform any and all related job functions, when needed.

License/Certification

• Active driver’s license required.
• Must obtain Class A IL CDL license within 90 days of hire.

Experience/Education

• High school diploma or equivalent required.
• Zero to two years of experience in the water industry.

Physical Requirements

• Frequent sitting, standing, and walking.Frequent stooping, bending, and crouching.
• Frequent use of manual and power tools, requiring the use of multiple muscle groups on a regular basis.
• Ability to lift up to 50 lbs.

Work Environment

• Primarily outdoors.
• May involve dig sites.
• May involve going into customer homes.
• Works overtime when required.

Competencies

Plans & Aligns

Decision Making

Communicates Effectively

Builds Networks

Action Oriented