Field Services Technician

Zones, LLC; Birmingham (AL); Remote; Full time

Job summary

A leading IT solutions provider seeks a Field Services Technician to engage with customers, resolve issues, and ensure quality during installations. The role requires extensive travel and offers training for professional growth. Join a diverse team committed to innovation and collaboration.

Benefits

Medical Coverage

State-mandated Sick Leave

Qualifications

• Minimum of 2 years of relevant experience or equivalent.
• Willingness to obtain various certifications.

Responsibilities

• Adding or removing non-powered equipment hardware.
• Conducting quality inspections during and after job completion.
• Providing work assignments to Skill Level 1 and 2 Installers.

Skills

Problem Solving

Communication

Basic Electronics

Tools

Basic Hand Tools

Job description

Company Overview:

When it comes to IT solution providers, there are many choices. But for providers with innovative and comprehensive end-to-end service offerings, there’s only one: Zones – First Choice for IT.^TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. As a Minority Business Enterprise (MBE) with over 35 years in business, Zones specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries and partnering with leading brands like Microsoft, Apple, Cisco, Lenovo, and Adobe, Zones excels in building digital infrastructures that transform business operations, ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and on LinkedIn and Facebook.

Position Overview:

• Term: 1+ year
• Location: Remote (100% travel)
• Pay: $30.00 - $37.00; commensurate with experience
• Hours: Standard business hours

Role Description:

Our Field Services Team delivers value by creating long-term customer relationships through effective communication and problem-solving. As a first-line responder, you will engage with customers to identify solutions, organize and triage issues, and proactively address potential problems. Formal training will support you in providing timely and effective service.

We offer virtual and hands-on classroom training to facilitate rapid learning and professional growth. Our commitment to developing our team's capabilities fosters a diverse, innovative, and collaborative environment, supported by dedicated mentors and coaches across territories.

Responsibilities of the Field Services Technician:

• Adding or removing non-powered equipment hardware
• Adding or removing wiring and connections (on non-working equipment and switchboard cables)
• Leading verification and continuity testing
• Analyzing job specifications and drawings
• Understanding Scope of Work (SOW) and drafting Job Change Order (JCO) summaries
• Providing work assignments to Skill Level 1 and 2 Installers
• Preparing Method of Procedure (MOP)
• Writing Job Information Memorandums (JIMs)
• Resolving issues related to job specifications and drawings
• Updating office record drawings
• Conducting quality inspections during and after job completion

Candidate Requirements:

• Minimum of 2 years of relevant experience or equivalent
• Authorized to work in the US
• Valid driver’s license, insurance, and RealID/Passport for travel
• At least 25 years old
• Proficiency with PC, basic electronics, and familiarity with specific hardware and OS
• Ability to perform essential job functions with or without accommodations
• Willingness to travel extensively, including driving long hours
• Availability for rotating and weekend shifts
• Ability to lift tools, parts, and equipment up to 75 lbs. alone, 150 lbs. with assistance
• Physical ability to perform bending, squatting, walking, standing, sitting, reaching, and manual manipulation
• Willingness to obtain various certifications
• Basic hand tools (screwdrivers, crimpers, pliers, etc.)

Benefits:

Zones offers a comprehensive benefits package, including medical coverage, state-mandated sick leave, and other supportive benefits. As a Minority Business Enterprise and a member of the Northwest Minority Supplier Development Council, we value diversity and inclusion.

Join Zones to work on cutting-edge IT projects in a collaborative, innovative environment that values lifelong learning and professional growth.

All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. Zones participates in E-Verify to confirm employment eligibility.