Field Services & Support (FSS) Specialist

Moventas Wind Ltd; Northern, New York (KY, NY); Hybrid; USD 80,000 - 105,000; Full time

Benefits offered by this job

Medical, dental, vision

401k with company match

Life insurance

Paid maternity/paternity leave

Employee product benefits

Global collaboration

Modern technologies

Job summary

Amer Sports in New York City is seeking an IT Field Services & Support Specialist to deliver end-user hardware and software support across a large enterprise environment. You will manage Windows OS images, deploy Microsoft MDT/WDS/Autopilot, and provide tier-2 support for 3CX and telephony, while collaborating with Global Service Desk analysts.

The ideal candidate has a Bachelor’s in Computer Information Systems, 3–4 years in PC/telecom networks, and hands-on experience with SCCM/InTune/MDM,

Qualifications

• Bachelor’s degree in Computer Information Systems or related field.
• 3–4 years in a PC/telecom network environment.
• Strong knowledge of macOS, Windows 10/11, and Windows Server.
• Experience with local security policies and group policy management.
• Familiar with Teams Rooms hardware.
• SCCM/InTune/MDM experience required.
• Knowledge of SIP, PSTN, PRI telecom protocols.
• Willingness to work in an international environment and travel domestically.
• Excellent communication and interpersonal skills.
• Ability to document and assist Global Service Desk analysts.

Responsibilities

• Provide end-user hardware and software support remotely and on-site.
• Manage Windows OS images and deployment (MDT, WDS, Autopilot).
• Handle escalations for Global Service Desk.
• Support 3CX PBX and telephony apps.
• Support Teams Rooms conferencing equipment.
• Deploy software packages via SCCM/InTune/JAMF.
• Assist executives with white-glove IT support.
• Maintain support documentation.
• Occasional weekend/after-hours work and domestic travel.

Skills

Bachelor’s degree in Computer Info Sys

PC/Telecom network experience

macOS knowledge

Windows 10/11 knowledge

Windows Server knowledge

Group Policy management

SCCM/InTune/MDM experience

Teams rooms hardware

SIP/PSTN/PRI telecom protocols

Excellent communication

Global Service Desk collaboration

Domestic travel

Education

Bachelor's degree in Computer Information Systems

Tools

SCCM

Intune

MDM

Job description

IT Field Services & Support (FSS) Specialist

In-Office, New York City, NY

We’re looking for IT Field Services & Support (FSS) Specialist for Amer Sports’ office in New York City, NY.

Amer Sports is a global collective of iconic sports and outdoor brands, powered by a community of people who share a passion for authenticity, impact, and excellence. We bring together leading brands, talented teams, and a culture built on collaboration. If you’re looking for an environment where you can make an impact and grow your career, we invite you to explore the opportunity below.

The Field Services & Support (FSS) Specialist is primarily responsible for providing end user support of computer hardware and software, Active Directory account access, IP phones, Laser Printers, Label printers, mobile devices and all other peripheral devices to internal staff. They are responsible for helping create/maintain Windows OS images and deployment solutions and handling escalations from the Global Service Desk analysts.

What you will be doing:

• Provides end users with technical support via remote access, phone and Email.
• Handle escalations and provide documentation for the Global Service Desk analysts.
• Install/upgrade and troubleshoot software related issues.
• Provide high level support on a large scale environment for InTune/Jamf MDM solutions.
• Create and maintain Windows OS images using Microsoft deployment technology (MDT, WDS and Autopilot).
• Obtain a good understanding of the Amer Sports/Wilson environment’s software and have the ability to provide software training to clients when needed.
• Learn the different applications/systems and processes used on a daily basis by the support team.
• Provides tier 2 support on 3CX PBX and telephony related applications.
• Ability to deploy/monitor software packages deployed via SCCM/InTune/Jamf.
• Ability to organize and purchase large amounts of hardware orders (laptops, misc equipment).
• Support MS Teams audio/video equipment for small and large conference room areas.
• Provide white-glove IT support for executive leadership.
• Weekend and/or after-hour work may be scheduled as necessary
• You will report toManager, IT Field Services & Support
• Some domestic travel is required for this role.

What you need to succeed:

• Bachelor’s degree in Computer Information Systems and/or relevant experience. Equivalent professional experience will also be considered.
• 3-4 years’ experience in a PC\Telecom network environment.
• Technical knowledge of macOS, Windows 11, 10 and Windows Server operating systems.
• Experience configuring local security policies and group policy management.
• Experience with Teams rooms and Teams rooms hardware (i.e. Logitech / Cisco/ Yealink)
• SCCM/InTune/MDM experience is required.
• Familiar with telecom protocols, SIP, PSTN, PRIs etc.
• Openness to working in an international environment and learning from different perspectives
• Good communication and interpersonal skills.
• Ability to assist the Global Service Desk analysts team.
• Ability to work toward corporate objectives.
• Able to work independently and efficiently to meet deadlines but also have the ability to work with others and obtain cooperation internally and with outside parties.
• Quality of work to include timeliness, completeness and accuracy.
• Knowledge of department functions so that operations run smoothly in manager’s absence.
• Ability to provide technical explanations to support issues.
• Regular and predictable attendance is an essential function of the job.
• Creation and upkeep of support documentation
• Ability to lift 50lbs

What we consider a plus:

• MCP, JAMF, Network +, Security +, and/or InTune certifications are a plus.

What’s in it for you:

At Amer Sports, you’ll be part of a global community of people who care about what they do and how they do it. Across our teams and brands, we are driven by ambition, collaboration, and a shared purpose of elevating the world through sport.

Benefits & Compensation:

• Medical, dental and vision
• 401k with company match
• Life insurance
• Paid maternity/paternity leave
• Employee product benefits: Enjoy access to employee discounts on quality products from our iconic brands.
• Global collaboration: Work with diverse, international teams and collaborate across brands, functions, and markets, learning from different perspectives along the way.
• Modern technologies and ways of working: Be part of teams that work with modern technologies and continuously evolve how we build, operate, and improve our digital solutions.

A reasonable estimate of the annual pay range is $80,000 - $105,000 atthe time of this posting. Within the range, individual pay is determined by factors such as job-related skills, relevant experience, education, geographic location, and/or training.Please note that the range reflects the base pay only and does not include our competitive bonus program.

What to expect from the recruitment process

• CV screening: Every CV is reviewed by a human.
• Phone screening: A conversation with Amer Sports’ HR manager to discuss the role, our organization, and your expectations.
• Interviews: Usually 2–4 rounds, including interviews with the hiring manager and prospective team.
• Case studies or assessments: Your role may require practical tests, such as presentations or case studies.
• Feedback and decision: We aim to provide feedback throughout the process.

If you have any questions or need clarification at any stage of the application process or during your journey with us, please don't hesitate to reach out to [e-mail] (HR). Apply and join us in striving for excellence at each step!

First application date: 27 August 2026

Employment type: Full Time

Amer Sports

Amer Sports is a global group of iconic sports and outdoor brands, including Arc’teryx, Salomon, Wilson, Peak Performance, and Atomic. Our brands are known for their detailed craftsmanship, unwavering authenticity, and premium market positioning. As creators of exceptional apparel, footwear, and equipment, we pride ourselves on cutting-edge innovation, performance, and designs that allow elite athletes and everyday consumers to perform their best.

With over 15,400 employees globally, Amer Sports’ purpose is to elevate the world through sport. Our vision is to be the best sporting goods company in the world. With corporate offices in Helsinki, Munich, Krakł, New York, and Shanghai, we have operations in 40 countries and our products are sold in 100+ countries. Amer Sports generated $6.6 billion of revenue in 2025. Amer Sports, Inc. shares are listed on the New York Stock Exchange.

Amer Sports is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other legally protected characteristics.