IT Field Services & Support (FSS) Specialist

Amer Sports; New York (NY); On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

401k with company match

Medical, dental and vision

Life insurance

Paid time off

Job summary

Amer Sports in New York City is seeking an IT Field Services & Support Specialist to deliver end-user hardware/software support, manage AD access, and handle device deployments across a large, international environment.

You will create Windows images using MDT/WDS/Autopilot, manage Intune/MDM, support 3CX telephony, SCCM deployments, and provide executive white-glove IT support; occasional travel and after-hours work required.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3–4 years in a PC/Telecom network IT environment.
• Experience with macOS, Windows 10/11, and Windows Server.
• Familiar with VPN technologies and remote access.
• Experience with SCCM/InTune/MDM and Teams rooms equipment.

Responsibilities

• Provide end-user hardware and software support via remote, phone, and email.
• Handle escalations and document for Global Service Desk.
• Install/upgrade and troubleshoot software issues.
• Support InTune/JAMF MDM and deploy Windows images (MDT/WDS/Autopilot).
• Maintain Mac environment with JAMF and support Teams rooms hardware.

Skills

Windows & macOS support

Active Directory

InTune / MDM

SCCM deployment

Remote & onsite IT support

Excellent communication

Education

Bachelor’s degree in Computer Information Systems

Equivalent professional experience

Tools

SCCM

InTune

MDM

JAMF

MDT / WDS / Autopilot

Job description

In-Office, New York City, NY

We’re looking for IT Field Services & Support (FSS) Specialist for Amer Sports’ office in New York City, NY.

Amer Sports is a global collective of iconic sports and outdoor brands, powered by a community of people who share a passion for authenticity, impact, and excellence. We bring together leading brands, talented teams, and a culture built on collaboration. If you’re looking for an environment where you can make an impact and grow your career, we invite you to explore the opportunity below.

The Field Services & Support (FSS) Specialist is primarily responsible for providing end user support of computer hardware and software, Active Directory account access, IP phones, Laser Printers, Label printers, mobile devices and all other peripheral devices to internal staff. They are responsible for helping create/maintain Windows OS images and deployment solutions and handling escalations from the Global Service Desk analysts.

What You Will Be Doing

• Provides end users with technical support via remote access, phone and Email.
• Handle escalations and provide documentation for the Global Service Desk analysts.
• Install/upgrade and troubleshoot software related issues.
• Provide high level support on a large scale environment for InTune/Jamf MDM solutions.
• Create and maintain Windows OS images using Microsoft deployment technology (MDT, WDS and Autopilot).
• Maintain Mac environment using JAMF MDM solution.
• Obtain a good understanding of the Amer Sports/Wilson environment’s software and have the ability to provide software training to clients when needed.
• Learn the different applications/systems and processes used on a daily basis by the support team.
• Provides tier 2 support on 3CX PBX and telephony related applications.
• Ability to deploy/monitor software packages deployed via SCCM/InTune/Jamf.
• Ability to organize and purchase large amounts of hardware orders (laptops, misc equipment).
• Support MS Teams audio/video equipment for small and large conference room areas.
• Provide white-glove IT support for executive leadership.
• Ad-hoc retail support for infrastructure
• Weekend and/or after-hour work may be scheduled as necessary
• You will report to Manager, IT Field Services & Support
• Some domestic travel is required for this role.

What You Need To Succeed

• Bachelor’s degree in Computer Information Systems and/or relevant experience. Equivalent professional experience will also be considered.
• 3-4 years’ experience in a PC\\Telecom network environment.
• Technical knowledge of macOS, Windows 11, 10 and Windows Server operating systems.
• Familiar with Internet related applications such as E-Mail clients, FTP clients and Web Browsers.
• Experience configuring local security policies and group policy management.
• Experience with Teams rooms and Teams rooms hardware (i.e. Logitech / Cisco/ Yealink)
• Experience configuring mobile devices (i.e. Android/iOS devices).
• Experience troubleshooting VPN technologies.
• SCCM/InTune/MDM experience is required.
• Familiar with telecom protocols, SIP, PSTN, PRIs etc.
• Openness to working in an international environment and learning from different perspectives
• Good communication and interpersonal skills.
• Ability to assist the Global Service Desk analysts team.
• Ability to work toward corporate objectives.
• Able to work independently and efficiently to meet deadlines but also have the ability to work with others and obtain cooperation internally and with outside parties.
• Quality of work to include timeliness, completeness and accuracy.
• Knowledge of department functions so that operations run smoothly in manager’s absence.
• Ability to provide technical explanations to support issues.
• Regular and predictable attendance is an essential function of the job.
• Creation and upkeep of support documentation
• Ability to lift 50lbs

What We Consider a Plus

• MCP, JAMF, Network +, Security +, and/or InTune certifications are a plus.

What’s In It For You

At Amer Sports, you’ll be part of a global community of people who care about what they do and how they do it. Across our teams and brands, we are driven by ambition, collaboration, and a shared purpose of elevating the world through sport.

Benefits & Compensation

• Medical, dental and vision
• 401k with company match
• Life insurance
• Pre-tax transit discounts
• Paid maternity/paternity leave
• Smart casual dress
• Employee product benefits: Enjoy access to employee discounts on quality products from our iconic brands.
• Global collaboration: Work with diverse, international teams and collaborate across brands, functions, and markets, learning from different perspectives along the way.
• Modern technologies and ways of working: Be part of teams that work with modern technologies and continuously evolve how we build, operate, and improve our digital solutions.

A reasonable estimate of the annual pay range is $80,000 - $105,000 at the time of this posting. Within the range, individual pay is determined by factors such as job-related skills, relevant experience, education, geographic location, and/or training. Please note that the range reflects the base pay only and does not include our competitive bonus program.

What to expect from the recruitment process

• CV screening: Every CV is reviewed by a human.
• Phone screening: A conversation with Amer Sports’ HR manager to discuss the role, our organization, and your expectations.
• Interviews: Usually 2–4 rounds, including interviews with the hiring manager and prospective team.
• Case studies or assessments: Your role may require practical tests, such as presentations or case studies.
• Feedback and decision: We aim to provide feedback throughout the process.

If you have any questions or need clarification at any stage of the application process or during your journey with us, please don't hesitate to reach out to [e-mail] (HR).