Field Services Specialist - NYC

Lutron Electronics; New York (NY); On-site; USD 82,000 - 97,000; Full time

Benefits offered by this job

401k match

Health insurance

Dental insurance

Life insurance

Paid vacation

Tuition reimbursement

Job summary

Lutron Electronics is seeking a Field Services Specialist to join the New York City area, serving as the face of Lutron at customer sites. You will ensure advanced lighting and shading systems are commissioned and maintained from initial setup through ongoing performance enhancements.

You will travel to commercial sites, perform on-site commissioning, troubleshooting, and repairs, and collaborate with engineering, sales, and support to continually improve service delivery.

Qualifications

• High School Diploma or GED required.
• 5+ years of electro-mechanical field experience.
• Proficiency with Outlook/Teams and MS Office.
• Willingness to travel 30% with valid driver's license.
• Authorized to work in the U.S. without visa sponsorship.

Responsibilities

• Provide on-site support and technical expertise.
• Commission, troubleshoot, and repair Lutron Commercial Systems.
• Coordinate site visits with contractors and facility managers.
• Support product lifecycle with diagnostics and system upgrades.
• Collaborate with engineering, sales, and support to improve service.

Skills

Field service experience

Customer service

Electro-mechanical

Troubleshooting

Travel willingness

Driver's license

Communication skills

Education

High School Diploma or GED

Tools

Outlook/Teams

Web navigation

Microsoft Office

Computer networking

Job description

Overview

Lutron is seeking a Field Services Specialist to join our dynamic team serving the New York City, NY area. This is an exciting opportunity for a technically skilled, customer-focused professional who thrives on solving complex problems and is passionate about cutting-edge technology. As a Field Services Specialist, you will be the face of Lutron at customer sites, ensuring our advanced lighting and shading systems are expertly commissioned and maintained. You’ll play a critical role in delivering exceptional service and support, helping clients optimize their total light environment from initial setup through ongoing performance enhancements.

Responsibilities

• Deliver exceptional customer service by providing on-site support and technical expertise to Lutron clients, ensuring a seamless experience throughout the system lifecycle.
• Master the commissioning, troubleshooting, and repair of all Lutron Commercial Systems, adhering to established field service protocols and best practices.
• Coordinate and manage site visits with contractors, facility managers, and other stakeholders to ensure accurate and efficient system installation and integration.
• Operate independently across diverse commercial job sites, adapting to fast-paced environments and shifting priorities with professionalism and agility.
• Support the full lifecycle of Lutron products, including diagnostics, repairs, user training, and system upgrades to maximize performance and customer satisfaction.
• Act as a subject matter expert for legacy systems and products, providing knowledgeable support and guidance to clients and internal teams.
• Collaborate cross-functionally with engineering, sales, and support teams to enhance service delivery, resolve issues, and drive continuous improvement in customer experience.

Qualifications

• High School Diploma or GED equivalent required
• 5+ years of combined work/college/trade school experience with an emphasis on electro-mechanical or related field experience required
• Proficiency in computer operation skills including file management, Outlook/Teams and other interpersonal communications software, web navigation, and Microsoft-based productivity software required; Computer networking experience preferred
• Experience with troubleshooting electrical systems required
• Proven customer service skills including the ability to professionally interface while working on a jobsite with a wide range of customers (contractors, specifiers, etc) required
• Willingness to travel 30% of the time required
• Valid driver’s license required
• You are authorized to work in the U.S. and will not require Lutron to sponsor you for any work visa, such as an H-1B, either immediately or at any time in the future. Lutron does not offer work visa sponsorship for this position.

Starting pay: $82,000 - $97,000 per year plus overtime, bonus, and car allowance. Lutron's employee benefits include 401k match, health, dental, and life insurance, paid vacation (amount based on tenure with the company), flexible spending accounts, and tuition reimbursement programs.

Lutron Services Co., Inc. is a subsidiary of Lutron Electronics. Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com.

Lutron Electronics is an Equal Opportunity – Affiantative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics.