Field Services Specialist - Dallas, TX

Lutron Electronics Co., Inc; Dallas (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Lutron Electronics Co., Inc. is seeking a Field Services Specialist in Dallas, Texas, to join our expanding Field Service team. You will drive customer satisfaction by troubleshooting and setting up complex systems while ensuring proper installation and servicing of advanced lighting systems.

Successful candidates should have 5+ years of experience in an electro-mechanical field, a High School Diploma or GED, and strong troubleshooting skills. Competitive compensation along with professional growth opportunities are provided.

Qualifications

• 5+ years of experience in an electro-mechanical or related field.
• Proficient in computer operation skills including file management and Microsoft software.
• Experience troubleshooting electrical systems is required.

Responsibilities

• Deliver exemplary customer service to Lutron customers.
• Become proficient in servicing all Lutron Commercial Systems.
• Coordinate onsite visits with contractors and facility managers.

Skills

Customer service skills

Troubleshooting electrical systems

Computer operation skills

Flexibility and adaptability

Bilingual (English/Spanish)

Education

High School Diploma or GED

Tools

Microsoft-based productivity software

Computer networking

Job description

Overview

Lutron Services Company, Inc. has an immediate opening for a Field Services Specialist in the Dallas, Texas area. A successful Field Services Specialist will drive for excellence in customer satisfaction, enjoy troubleshooting and setting up complex systems, and have a passion for learning new technology. Lutron Services Co., Inc. offers a broad portfolio of services to support our customers from initial design through implementation, ongoing management, and continual improvement of their total light environment.

In this position, you would be a key part of our expanding Field Service team, as the Lutron expert at customer sites ensuring that our advanced lighting systems are commissioned properly and serviced post-installation. This role is an integral part of our customer-focused business model as customers are the foundation of our business. Build your career in an innovative, growing company by developing a working knowledge of Lutron systems and supporting our customers.

Responsibilities

• Deliver exemplary customer service to Lutron customers in the field
• Become proficient in servicing (commissioning, troubleshooting, repairing) all Lutron Commercial Systems while following field service procedures
• Coordinate and organize onsite visits with contractors and facility managers to ensure proper system installation
• Work independently in a fast-paced environment at various commercial jobsites to accommodate their ever-changing needs and priorities
• Focus on lifecycle product service (troubleshooting, repair, training end-users, and upgrades)
• Serve as a technical expert for legacy systems and products
• Stay aligned to Lutron’s culture and values:
  • Be passionate
  • Be flexible and adaptable to changing markets
  • Be an innovative thinker
  • Be customer focused
  • Be ethical

Qualifications

• High School Diploma or GED equivalent required
• 5+ years of combined work/college/trade school experience with an emphasis on electro-mechanical or related field experience required
• Proficiency in computer operation skills including file management, Outlook/Teams and other interpersonal communications software, web navigation, and Microsoft-based productivity software required; Computer networking experience preferred
• Experience with troubleshooting electrical systems required
• Proven customer service skills including the ability to professionally interface while working on a jobsite with a wide range of customers (contractors, specifiers, etc) required
• Willingness to travel 30% of the time required
• Valid driver’s license required
• Bi-lingual (English/Spanish) preferred

Competitive compensation and benefits available. For more information, visit www.lutron.com.

Lutron Electronics is an Equal Opportunity – Affidative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics.