Field Services Specialist I: Customer Support & Dispatch

DHL Express; Las Vegas (NV); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Competitive Pay

401K with company match

Medical/Dental/Vision

Tuition Reimbursement

Paid Time Off

Employee Discounts

Job summary

DHL Express in Las Vegas, NV seeks a full-time Customer Service Associate to support service center operations. Responsibilities include answering calls, handling billing issues, and coordinating shipments with Sales/Service teams. Candidates should have a high school diploma and strong communication skills, plus MS Office proficiency.

Background checks for SIDA badge are required. The role requires lifting and occasional heavy work as part of daily duties and offers competitive pay with

Qualifications

• High School Degree or Equivalent required.
• Previous experience in customer service/support or related field.
• Strong Communication Skills (both oral and written).
• Proficient in Microsoft Office Products (Outlook, Excel, Word).
• Must pass FAA, TSA, and CBP background and security checks to acquire a SIDA badge to work.

Responsibilities

• Provides customer service, sales and operational support for the Service Center
• Answers phone and greets visitors
• Resolves billing problems in relation to the Service Center
• Research shipment tracking requests and provides feedback; attempts to resolve misplaced shipments
• Communicates with Sales/Service to resolve customer problems
• Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments
• Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules
• May process or prepare import/export documentation and assist in the customs clearance process in some markets

Skills

Customer service

Strong communication

MS Office proficiency

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

DHL Express in Las Vegas, NV seeks a full-time Customer Service Associate to support service center operations. Responsibilities include answering calls, handling billing issues, and coordinating shipments with Sales/Service teams. Candidates should have a high school diploma and strong communication skills, plus MS Office proficiency.

Background checks for SIDA badge are required. The role requires lifting and occasional heavy work as part of daily duties and offers competitive pay with